Mahmudul Hasan Mridul

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

 Carrying out lube service
 Carrying out minor logbook servicing booked into the
workshop.
 Carrying out brake repair including brake pads and rotor,
brake bleeding and adjusting hand brake
 Performing most of Mazda recalls using scan tools as well
as special tools
 Replacing drive belts, rear shockers as well as checking
every critical part of vehicle including hoses, bushes,
mounts and belts
 Cleaning and storing all the tools and equipment. Also,
storing waste oil and fluids along with used filters as per
regulations.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.