Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mahnoor Raza

Sydney,NSW

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Night Auditor

28 Hotel
Sydney, NSW
10.2023 - 07.2024
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
  • Assisted with the preparation of daily bank deposits for all departments within the hotel.
  • Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
  • Resolved customer issues quickly while maintaining a high level of professionalism.
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.

Guest Service Agent

Vibe Hotel
Sydney, NSW
03.2023 - 04.2024
  • Performed check-in, check-out procedures for arriving, departing guests according to established standards.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
  • Processed guest check-outs, including payment processing and providing receipts.
  • Completed end-of-day reconciliations of cash drawers and credit card transactions.

Cashier

City Convenience
Sydney, NSW
02.2023 - 12.2023
  • Attentive to detail, customer-focused, and knowledgeable about the products available in the store
  • Have a good experience in receiving and checking good from the warehouses and arranging them in the required space of the store.
  • Ensured compliance with all safety regulations within the store environment.

Junior Web Developer

Hawk Technologies
Islamabad, Pakistan
07.2022 - 01.2023
  • Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding
  • Designed, implemented, and monitored web pages, plugins and functionality for continuous improvement
  • Multi-tasked across multiple functions and roles to generate project results and meet deadlines and organizational expectations.

Restaurant Team Member

Archie
Rawalpindi, Pakistan
01.2020 - 05.2022
  • Greeted guests pleasantly and answered menu questions
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards
  • Worked with POS system to place orders, manage bills and handle complimentary items
  • Operated register to process payments and collect cash payment for order totals
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Education

Master of Information Technology -

Kings Own Institute
10-2025

Bachelor of Computer Science -

FAST University, Islamabad
01.2022

Skills

  • Punctual and Dependable
  • Communication Skills
  • Guest Accounts
  • Inventory Monitoring
  • Attention to detail
  • Critical thinking
  • Decision making
  • Night Audit Reports
  • Guest Services
  • Front Desk Operations

Languages

  • English
  • Urdu

Timeline

Night Auditor

28 Hotel
10.2023 - 07.2024

Guest Service Agent

Vibe Hotel
03.2023 - 04.2024

Cashier

City Convenience
02.2023 - 12.2023

Junior Web Developer

Hawk Technologies
07.2022 - 01.2023

Restaurant Team Member

Archie
01.2020 - 05.2022

Master of Information Technology -

Kings Own Institute

Bachelor of Computer Science -

FAST University, Islamabad

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Mahnoor Raza