Mahnoush Ziaratzadeh
WESTMINSTER,WA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level HSE Advisor position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Manager
Ossie Indoor Beach Volleyball
01.2024 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
Dental Assistant
Carine Glades Dental Care
04.2021 - Current
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Prepared patient X-rays and images for review by dentist.
- Prepared and sterilized instruments and materials for use by dentists.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Assistant Manager
Ossie Indoor Beach Volleyball
03.2021 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Volleyball Referee
Ossie Indoor Beach Volleyball
02.2017 - Current
- Enhanced game fairness by accurately interpreting and enforcing volleyball rules and regulations.
- Promoted sportsmanship among players through effective communication and conflict resolution.
- Managed game flow efficiently by making quick decisions on rule violations and infractions.
- Collaborated with fellow referees to ensure consistency in calls and maintain high-quality officiating standards.
- Conducted pre-game meetings with team captains, outlining expectations for match conduct and clarifying any rule questions.
- Kept accurate records of match scores, time-outs, substitutions, and other relevant statistics for post-match reporting.
- Maintained up-to-date knowledge of volleyball rules and regulations through continuous professional development opportunities.
Dental Assistant
ADDC Dental
06.2019 - 04.2020
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Waitress
Kings Of Persia
10.2015 - 12.2015
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Education
Bachelor of Health Sciences -
Curtin University
Perth, WA06.2024
Certificate IV in Dental Assisting -
North Metropolitan TAFE
Nedlands, WA06.2020
Skills
- Operations Management
- Financial Management
- Staff Development
- Budget Control
- Staff Management
- Team Leadership
- Time Management
- Verbal and Written Communication
- Problem Solving
- Sales Management
- Staff Training and Development
- Customer Service
Languages
Persian
Native or Bilingual
Timeline
Manager
Ossie Indoor Beach Volleyball
01.2024 - Current
Dental Assistant
Carine Glades Dental Care
04.2021 - Current
Assistant Manager
Ossie Indoor Beach Volleyball
03.2021 - Current
Dental Assistant
ADDC Dental
06.2019 - 04.2020
Volleyball Referee
Ossie Indoor Beach Volleyball
02.2017 - Current
Waitress
Kings Of Persia
10.2015 - 12.2015
Bachelor of Health Sciences -
Curtin University
Certificate IV in Dental Assisting -
North Metropolitan TAFE
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