Maho Ishikawa
Yarraville,VIC
Summary
At Yakiniku NikuQ, I excelled in high-pressure environments, demonstrating exceptional customer service and multitasking skills. I led teams, improved service standards, and initiated a wage increase criteria for part-time workers, significantly enhancing staff satisfaction and guest experience. My expertise in safe food handling and team collaboration underpins my professional achievements.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress, Kitchen Assistant
Yakiniku NikuQ
12.2020 - 01.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed quality services as part time leader and time zone manager in the absence of the shop manager.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Prepared shifts for part-time workers
- Inventory control and receiving business orders
- Provided service and cooking instruction for junior staff
- Created criteria for increasing the hourly wage of part-time workers, which had not been clearly set before.
- Handled everything from preparing the restaurant for opening and closing.
- Increased satisfaction through lots of communication with customers.
Education
Bacelor of English Language And Culture - American And British Studies
University of Kitakyushu
Fukuoka, Japan03.2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Safe Food Handling
- Cleanliness
Certification
Provide Responsible Service of Alcohol
Visa Expiry day
Working holiday visa - 14 March 2024 ~ 14 March 2025
Languages
Japanese
Native or Bilingual
English
Professional Working
Timeline
Waitress, Kitchen Assistant
Yakiniku NikuQ
12.2020 - 01.2024
Bacelor of English Language And Culture - American And British Studies
University of Kitakyushu
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