Summary
Overview
Work History
Education
Skills
References
Timeline
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MAHO KANZAKI

Main Beach, Gold Coast,QLD

Summary

I am a fun, hardworking, energetic and reliable person, loving making customers happy. Proven track record in enhancing customer satisfaction and loyalty, demonstrated during my tenure at Hero Sushi, Restaurant and Bank in Japan. Skilled in customer engagement and relationship building, I've been recognized for my hard work and exceptional hospitality skills. Awarded for achievements in service quality, I excel in high-pressure environments, ensuring compliance and efficiency.

Overview

11
11
years of professional experience

Work History

Inspector

Salad Makers
04.2023 - Current
  • Ensure compliance with industry regulations through meticulous attention to detail during inspections.
  • Pay attention to instructions from supervisors to complete tasks accurately.
  • Maintain composure and work quality while under stress.

Salesperson

Hero Sushi
12.2022 - 08.2023
  • Greeted customers happily, took orders, recommended items and answered questions regather menus.
  • Cash handling and till operation
  • Hygiene/ Cleaning
  • Developed relationships with customers for increased loyalty and they kept coming back to see smily me.
  • Collaborated with team members, fostering a supportive work environment during very busy hours.

Office Worker

Mizuho Bank
04.2017 - 09.2022
  • Office work about international remittances and letter of credit transactions.
  • Handled phone calls and answered the questions regarding the foreign exchange transactions.
  • Trained new employees.
  • Boosted sales by consistently engaging with customers, addressing their needs effectively and awarded the company’s customer satisfaction award.
  • Created one of the efficient working systems, increased office efficiency and was highly evaluated as an achievement and got the bonus.

Senior Wait Staff Member

Torikizoku
07.2013 - 11.2016
  • Enhanced customer satisfaction by providing exceptional service and anticipating guest needs and awarded the best employee award 4 times.
  • Greeted customers happily, took orders and served meals, recommended items, answered questions regarding the menu.
  • Hygiene/ Cleaning and setting up tables.
  • Cash handling and till operation.
  • Contributed to a positive workplace atmosphere through teamwork, collaboration, and a strong work ethic.
  • Assisted in training new waitstaff members to improve team performance and maintain high levels of service quality.

Education

Diploma - Tourism And Hospitality

Japan College of Foreign Languages
Tokyo, Japan
03.2017

Skills

  • Hard working
  • Customer care
  • Customer Relationship Building
  • Customer Engagement
  • Relationship Building
  • Customer Service
  • Great Hospitality Skills

References

Iraia McGregor

Salad Makers Supervisor

0402108079

iraiaonfire@gmail.com

Timeline

Inspector

Salad Makers
04.2023 - Current

Salesperson

Hero Sushi
12.2022 - 08.2023

Office Worker

Mizuho Bank
04.2017 - 09.2022

Senior Wait Staff Member

Torikizoku
07.2013 - 11.2016

Diploma - Tourism And Hospitality

Japan College of Foreign Languages

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MAHO KANZAKI