Mahsa Hossein
Perth,WA
Summary
Dynamic professional with a proven track record at REMIS Hotel and Italians Restaurant, excelling in customer service and multitasking. Skilled in reservation management and fostering positive customer relationships, consistently enhancing guest experiences. Demonstrates exceptional attention to detail and verbal communication, adept at resolving complaints efficiently.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress and Kitchen Hand
Italians Restaurant
Morely, WA
10.2024 - Current
- Answered questions about menu items, ingredients, and pricing.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Greeted customers and provided menus.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Garnished dishes and beverages to serve visually appealing menu items.
- Conducted routine maintenance checks on kitchen equipment to prevent malfunctions.
- Prepared meats, vegetables or desserts according to orders or instructions.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Cut or sliced meat, poultry and seafood to prepare for cooking.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
Hotel Front Desk Clerk
REMIS
TEHRAN, IRAN
01.2020 - 11.2023
- Input customer data into reservation systems and updated to reflect room changes.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Performed administrative duties such as filing documents, preparing correspondence.
- Helped patrons find entertainment and sporting events, making reservations, and enhancing customer experience.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
Education
Master of International Law -
Shahid Beheshti University
Iran01.2021
Skills
- Complaint resolution
- Dining area maintenance
- Order taking
- Front-of-house display creation
- Attention to detail
- Verbal and written communication
- Reservation management
- Hospitality and accommodation
- Strong multitasking
- Customer service
Certification
- ICDL Certificate, Certified in computer skills.
- IELTS, Overall score of 7.
Additionalinformation
Open to work full time.
International driver's license (working towards obtaining an Australian driver's license)
Own a vehicle.
Holding Police check clearance
References
References available upon request.
Timeline
Waitress and Kitchen Hand
Italians Restaurant
10.2024 - Current
Hotel Front Desk Clerk
REMIS
01.2020 - 11.2023
Master of International Law -
Shahid Beheshti University
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