Mahsa Toma
Dernancourt,SA
Summary
- Patient-oriented Dental Assistant bringing over three years of experience in fast-paced dental practices. Highly skilled in preparing patients for examinations, assisting with chairside procedures and educating patients on oral hygiene and care. Focused on providing top quality customer service.
- Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
- Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Dental Assistant
EKERA Dental
Adelaide, SA
11.2018 - 05.2020
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Conducted routine maintenance of equipment used in dentistry operations.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Kept accurate records of dental treatments provided for each patient's visit.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
Sales Assistant
Priceline Pharmacy
Modbury, SA
02.2015 - 06.2018
- Greeted customers and provided assistance with product selection.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Assisted customers with returns, exchanges and refunds.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Accepted and completed cash, check and credit card payments.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Waitress
Sublime
Mawson Lakes , SA
03.2012 - 05.2015
- Greeted customers and provided menus to guests.
- Took orders accurately, efficiently and courteously from customers in a timely manner.
- Checked with customers to ensure they were satisfied with their meals and addressed any concerns immediately.
- Provided excellent customer service by anticipating needs of guests, responding quickly to requests, addressing complaints tactfully, and thanking customers for their patronage.
- Maintained cleanliness of dining area including setting up tables before shift began, cleaning up spills during shift, wiping down surfaces after shift ended.
- Coordinated closing duties such as restocking supplies, counting money drawers, resetting dining room furniture and decorations, at end of shift.
Education
High School Diploma -
Roma Mitchell Secondary College
Northfield12-2017
Skills
- Patient Education
- Clinical Support
- Dental Hygiene
- Equipment Sterilization
- Patient Services
- Knowledgeable in Dental 4 Windows
- Four-Handed Procedures
- Dental Staff Support
- Team Collaboration
- Chair-Side Support
- Insurance Billing
- Patient Schedule Management
- Patient Care Coordination
- Appointment Scheduling
- Patient Scheduling
- Strong Writing and Verbal Skills
- Office Management
Affiliations
- I
Languages
English
Native/ Bilingual
Persian
Native/ Bilingual
References
References available upon request.
Timeline
Dental Assistant
EKERA Dental
11.2018 - 05.2020
Sales Assistant
Priceline Pharmacy
02.2015 - 06.2018
Waitress
Sublime
03.2012 - 05.2015
High School Diploma -
Roma Mitchell Secondary College
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