Mahtab Ashgari
Sydney,NSW
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, notably with Coles Express. Excelled in consultative sales and product knowledge, enhancing customer satisfaction and driving revenue growth. Demonstrated exceptional interpersonal skills and a commitment to resolving customer issues, contributing to team targets and organizational goals. Proven ability to manage multiple priorities, showcasing clerical support and scheduling expertise.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Coles Express
01.2024 - 09.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
Sales Team Member
Adams Supermarkets
01.2023 - 09.2023
- Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability, and pricing.
- Established rapport with customers using active listening and interpersonal skills.
- Recommended complementary purchases to customers, increasing revenue.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
High School Diploma -
Tafe
Sydney Olympic Park, NSW02-2024
Skills
- Product Knowledge
- Data Collection
- Scheduling
- Inbound and Outbound Calling
- Consultative Sales
- Store maintenance
- Clerical Support
Timeline
Customer Service Representative
Coles Express
01.2024 - 09.2024
Sales Team Member
Adams Supermarkets
01.2023 - 09.2023
High School Diploma -
Tafe
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