Mahuni Mitry
Alexandria,NSW
Summary
Versatile and results-oriented professional with experience in concierge, restaurant front of house, event and function work, and childcare sectors. Adept in problem-solving and strong interpersonal skills that facilitate strong rapport with customers and clients. Excelled in guest reservation management and fostered nurturing relationships, enhancing customer satisfaction. Effective ability to efficiently manage supplies and resolve complaints, significantly improving operational efficiency.
Overview
7
7
years of professional experience
Work History
Concierge
Westfield
Bondi Junction, Sydney, NSW
10.2024 - Current
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Monitored inventory levels of supplies required for daily operations including brochures and maps.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
Nanny
BOOM BOOM Building
Wollongong, NSW
06.2024 - 11.2025
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children below the age of 3 based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Played games, worked on puzzles, and read books to young children.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Fostered creativity through art projects, music appreciation, and imaginative play designed to stimulate young minds.
- Transported children to and from activities using personal or family vehicle.
Front of House
Balinese Spice Magic
Wollongong, NSW
01.2019 - 11.2025
- Ensured compliance with local health codes and safety regulations in all front of house areas.
- Collaborated with front of house staff to ensure seamless service and exceptional dining experience.
- Collaborated with fellow front of house members to create a cohesive atmosphere that fostered teamwork and excellence in service delivery.
- Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
- Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.
- Expedited order completion by effectively communicating with the front of house staff regarding special requests or dietary restrictions.
- Managed inventory through effectively ordering and stocking front of house supplies.
- Effectively adapted to various work environments ranging between bartending, ordering, food preparation and market/festival away work.
- Managed approximately 20 incoming calls and emails per shift from customers
Education
High School Diploma -
Smiths Hills High School
Wollongong, NSW10.2023
Bachelor of Science - Psychology
University of Sydney
Sydney, NSWSkills
- Strong interpersonal skills
- Vendor, and contractor interaction
- Excells in leadership and roblem-solving
- Front desk support, cash handling
- Guest reservation management
- Planning, organisation, customer care
- Parking assistance including validation and refunds
- Supplying directions and information
- Efficient and enthusiastic customer service
Additional Information
This year I spent 5 months solo traveling parts of Asia and Europe, further developing skills in adaptability, planning and organisation, and fostering strong connections with others as well as gaining a nuanced perspective of the world and other people and cultures, making me a highly valuable employee due to a deep accumulation of experience and global context.
Accomplishments
- Smith's Hill High School 2023 School Captain
- Paul Scully Community Leadership award
Languages
Indonesian
Professional
References
References available upon request.
Timeline
Concierge
Westfield
10.2024 - Current
Nanny
BOOM BOOM Building
06.2024 - 11.2025
Front of House
Balinese Spice Magic
01.2019 - 11.2025
High School Diploma -
Smiths Hills High School
Bachelor of Science - Psychology
University of Sydney
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