Mahya Papzan
Adelaide,SA
Summary
Driven Office Administrator with proven expertise in office administration and leadership from ACFS Port Logistics. Excelled in streamlining operations, enhancing team collaboration, and boosting productivity by implementing efficient document management systems. Skilled in MS Office and SPSS, with a strong focus on ethics and effective communication, significantly improved workplace efficiency and staff coordination.
Overview
6
6
years of professional experience
Work History
Office Administrator
ACFS Port Logistics
08.2023 - Current
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
Retail Sales Associate
Save the Children
06.2023 - 07.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Office Administrator
University of Tehran
04.2020 - 08.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Streamlined inter-departmental communication with introduction of centralized online platform.
- Coordinated with vendors to reduce office supply expenses, negotiating contracts that favored our budget constraints.
- Conducted initial interviews for administrative positions, helping to identify candidates aligned with company values.
- Facilitated transition to remote work by setting up efficient virtual office systems, maintaining productivity during challenging times.
- Enhanced team communication with implementation of weekly newsletter highlighting key updates and achievements.
- Assisted in creation of performance reports, providing insights that informed management decisions.
Retail Sales Associate
C&A Store
01.2019 - 03.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Supported store management in planning and executing seasonal promotions and sales events.
Education
Master of Arts - North American Area Studies
John F. Kennedy , FU Berlin
Berlin , Germany08.2015
Bachelor of Arts - English Language And Literature
Razi University
Kermanshah , Iran06.2007
High School Diploma -
Oloom Pezeshki
Kermanshah , Iran06.2002
Skills
- Time Management
- Office Administration
- Administrative Support
- Database entry
- File Organization
- Verbal Communication
- Document Management
- Mail handling
- Telephone reception
- Leadership and supervision
- Scheduling appointments
- Scheduling
- File Maintenance
- Calendar Management
- Report Preparation
- Schedule and calendar management
- Word Processing
- Inbound phone call handling
- Supply Inventory
- Spreadsheet development
- Inventory Management
- Managing office supply inventory
- Expense Reporting
- Event Coordination
- Ethics-focused
- Meeting Coordination
- Processing expenses
- Staff Management
- Operations Management
- Billing oversight
- MS excel , MS power-point , MS word expertise
- SPSS software experience
- SPSS Statistics
Languages
English
Full Professional
Persian
Native or Bilingual
German
Full Professional
Arabic
Limited Working
Timeline
Office Administrator
ACFS Port Logistics
08.2023 - Current
Retail Sales Associate
Save the Children
06.2023 - 07.2023
Office Administrator
University of Tehran
04.2020 - 08.2022
Retail Sales Associate
C&A Store
01.2019 - 03.2020
Master of Arts - North American Area Studies
John F. Kennedy , FU Berlin
Bachelor of Arts - English Language And Literature
Razi University
High School Diploma -
Oloom Pezeshki
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