Mai ABDELGIED
Adelaide,SA
Summary
Admin assistant, accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
7
7
years of professional experience
Work History
Front of House Staff Member
Saray Restaurant
08.2023 - Current
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
- Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.
Administrative Assistant
Copart Auto Auctions
10.2021 - 07.2023
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Administrative Officer
Royal Vacation Homes Rental
01.2019 - 10.2021
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
Customer Service Representative
Royal Vaction Homes Rental
01.2017 - 12.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Communications - Media And Computer Since
Adelaide University
Adelaide, SASkills
- Attention to detail
- Handling complaints
- Multitasking
- Organizational skills
- Language skills
- Decision-making
Arabic
I can communicate in Arabic, both spoken and written.
Languages
Arabic
Native or Bilingual
Timeline
Front of House Staff Member
Saray Restaurant
08.2023 - Current
Administrative Assistant
Copart Auto Auctions
10.2021 - 07.2023
Administrative Officer
Royal Vacation Homes Rental
01.2019 - 10.2021
Customer Service Representative
Royal Vaction Homes Rental
01.2017 - 12.2018
Bachelor of Communications - Media And Computer Since
Adelaide University