Mai Do
Caulfield North,VIC
Summary
Motivated business and media student with experience in campaign management, process improvement and basic accounting analysis. Reliable and dedicated team player with a hardworking and detail-oriented approach.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Roll'd
11.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Before and After School Care Assistant
Carnegie Primary School
02.2023 - 11.2023
- Developed strong relationships with students, fostering trust and open communication within the before and after-school care setting.
- Enhanced student safety by consistently supervising before and after school activities and ensuring adherence to established rules.
- Provided first aid and emergency response as required, prioritizing student health and safety at all times.
- Fostered a positive environment for students, effectively addressing any behavioural issues that arose during before and after school care.
- Promoted physical fitness among students through engaging outdoor games, and sports activities.
Education
Bachelor of Business And Media Communication - International Business And Public Relation
Monash University
Melbourne, VIC06.2025
Skills
- Team-work
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Vietnamese
Timeline
Before and After School Care Assistant
Carnegie Primary School
02.2023 - 11.2023
Customer Service Representative
Roll'd
11.2021 - Current
Bachelor of Business And Media Communication - International Business And Public Relation
Monash University
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