Mai Huong

Processed and managed the outbound shipment operation process:

• Coordinating with shipping companies, overseas offices, sales/customer service, and local customers to obtain approval to uplift various types of shipments ranging from term E to term D.
• Placing the booking with shipping lines or coloader and sending the booking confirmation to the shipper.
• Updating the shipping details to the overseas office and maintaining proactive follow-up of all shipments, especially information updates to the customer/overseas office.
• Issuing the Bill of Lading and related shipment documents after the cargo are uplifted, issuing the invoice to the shipper or the overseas office, and booking all relevant costs of the shipment into the Operating System.
• Handling VIP accounts to AU, USA and Intra Asia, and ensuring that all operation steps are met in a timely and efficient manner
• Focusing on achieving targets (KPI’s) as set by the organization and continuously improving operational excellence while always complying with the company rules and regulations.
• Ensuring timely and accurate data entry into CargoWise system to maintain a comprehensive and up-to-date record of all relevant shipment details.

Managed import shipments, including seafreight, airfreight, and border truck by communicating with overseas agents and customers.

• Coordinated with local trucking companies for pickup and delivery to meet customer requirements.
• Scheduled and conducted meetings with customers and vendors to discuss the logistics services provided by the company and obtain comprehensive information related to the shipment.
• Prepared and created shipping documents, such as commercial invoices, packing lists, and debit notes for import customs declaration.
• Provided regular updates to customers regarding the status and expected delivery time of the shipments, while proactively following up and resolving any issues that may arise during transportation.
• Accurately inputted data into the designated system and maintained records.

Managed the end-to-end logistics process for both export and import operations:

• Coordinated booking requests for sea and air shipments, ensuring schedules, space, rates, and approvals were meticulously handled.
• Verified selling rates for freehand shipments and liaised with sales teams to maintain precise pricing.
• Collaborated with carriers and shipping lines to book shipments and promptly provided booking confirmations to customers.
• Oversaw the issuance of all vital documents for inbound and outbound shipments, including MBL and HBL. I ensured the accuracy of billing documents and efficiently managed payment processes.
• Fostered seamless interdepartmental cooperation to meet stringent requirements and supported the sales team in improving business efficiency and attracting new clients.
• Expertly managed import documentation, encompassing bill of lading, commercial invoices, packing lists, and essential customs clearance documents.
• Collaborated closely with overseas agents and carriers to guarantee the accuracy and completeness of all documentation.
• Effectively communicated with customers to obtain necessary information and provided timely updates on shipment statuses.
• Generated arrival notices and released delivery orders upon shipment arrivals, meticulously adhering to documentation and regulatory prerequisites.
• Sent pre-alert of shipment, and followed up on cargo status until it arrived at the final destination.
• Resolved diligently any documentation-related issues, such as missing or incorrect information, to proactively prevent delays.
• Maintained meticulous and organized records of all import documentation for auditing and reporting purposes.
• Collaborated proactively with customs authorities to ensure the timely clearance of shipments, thus mitigating the risk of penalties or fines.
• This unified summary effectively conveys your past responsibilities in both export and import roles.