Mai Huynh
NORTH SUNSHINE,VICTORIA
Summary
Seasoned Store Manager of Operations with proven leadership skills. Strong background in overseeing all aspects of store operations, ensuring smooth day-to-day functioning and maximizing profitability. Skilled at team management, inventory control, and customer service enhancement. Proven ability to make positive impact on business performance through strategic planning and execution.
Overview
28
28
years of professional experience
Work History
Store Manager of Operation
Old Man Pho
Airport West , Victoria
12.2020 - 08.2024
- Evaluated employee performance on a regular basis to ensure quality standards were met.
- Managed inventory levels and ensured accurate ordering of merchandise.
- Recruited, trained, coached and mentored staff members in customer service skills.
- Resolved customer complaints promptly and professionally.
- Implemented effective cost-control measures to maximize profitability.
- Created weekly schedules for staff members according to business needs.
- Maintained records of daily transactions using point-of-sale systems.
- Monitored stock levels regularly to avoid out-of-stock situations.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Developed and maintained store policies, procedures and operations manual.
Store Manager of Operations
NTran Bakery
Prahran, Victoria
01.2012 - 11.2020
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
Flight Attendant/Cabin Crew Trainer
Vietnam Airlines
Ho Chi Minh City , Vietnam
01.1997 - 12.2011
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Adhered to company policies regarding security measures and protocol at all times.
- Directed junior team members in proper duties and company regulations
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
Education
High School Diploma -
Long Xuyen High School
Long Xuyen Vietnam 01-1995
Skills
- Sales expertise
- Employee Training
- Performance Appraisals
- Point of sale systems
- Promotions management
- Health and safety
- Operations Management
- Training and mentoring
- Staff Management
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Timeline
Store Manager of Operation
Old Man Pho
12.2020 - 08.2024
Store Manager of Operations
NTran Bakery
01.2012 - 11.2020
Flight Attendant/Cabin Crew Trainer
Vietnam Airlines
01.1997 - 12.2011
High School Diploma -
Long Xuyen High School
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