MAI KHANH NGUYEN
Post-graduate Student
Collingwood
Summary
Experienced in a fast-paced retail environment, I have developed adaptability and customer service skills to deliver exceptional customer experiences. Through effective communication and problem-solving, I have successfully resolved customer issues and improved overall satisfaction. Eager to transition into a new field, leveraging a strong foundation in teamwork and customer engagement to make a valuable contribution.
Overview
4
4
years of professional experience
1
1
Language
Work History
Product Marketing Specialist
AQUA Electrical Appliance Vietnam
06.2022 - 06.2023
- Conducting ATL/BTL strategic plan for promoting products
- Corporate with MKT/Retail team to organize advertising activities
- Training product information for related department (Sale; Retail and MKT departments)
- Planning events/seminars for buyers to promote products
- Preparing new product launching file (MKT materials)
- Following new products sell-out performance weekly
- Consolidating Team weekly report
- Oustanding Employee award in 2nd Haft-2022 by AQUA
Retail Sales Associate
An Nam Gourmet - Organic Food & Grocery Store
08.2019 - 04.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
Bachelor of Professional Communication -
RMIT University
09-2022
M.D. - Commerce
RMIT University
Melbourne, VIC 04.2001 -
Skills
Target market identification
Digital Marketing Strategy
Product launches
Campaign management
Customer service
Teamwork and collaboration
Display setup
Problem-solving
Customer assistance
Time management
Advanced English Communication
Accomplishments
- Top 3 Future Founder Competition 2021
- Top 15 of #MySummerStartUp Challenge 2021
Timeline
Product Marketing Specialist
AQUA Electrical Appliance Vietnam
06.2022 - 06.2023
Retail Sales Associate
An Nam Gourmet - Organic Food & Grocery Store
08.2019 - 04.2022
M.D. - Commerce
RMIT University
04.2001 -
Bachelor of Professional Communication -
RMIT University
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