Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mai Kono

Epping

Summary

Diligent waitress with solid background in providing exceptional customer service in fast-paced dining environments. Successfully handled high-volume tables, ensured customer satisfaction, and supported team efficiency. Demonstrated adaptability and multitasking skills consistently in dynamic situations.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Waitress

OOTOYA
03.2022 - 04.2024
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Hotel Staff Member

Takamagahara Hotel
12.2022 - 03.2024
  • Worked as a receptionist, waitress and cleaning staff during summer and winter
  • Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
  • Maintained a clean, safe, and welcoming environment to create a positive first impression for hotel visitors.
  • Trained new staff members on hotel policies, procedures, and best practices for delivering excellent customer service.
  • Developed and maintained positive relationships with guests for satisfaction.

Education

Bachelor of Arts - Global Management

Chuo University
Tokyo, Japan
03-2026

Skills

  • Customer service
  • Team collaboration
  • Order taking and delivery
  • Cleanliness
  • Multi-tasking

Certification

  • IELTS 6.0 (April 2024)
  • TOEIC 775 (January 2023)

Timeline

Hotel Staff Member

Takamagahara Hotel
12.2022 - 03.2024

Waitress

OOTOYA
03.2022 - 04.2024

Bachelor of Arts - Global Management

Chuo University

Similar Profiles

CREATE PROFILE
Mai Kono