Mai Nguyen
Melbourne,VIC
Summary
I am a dedicated and compassionate childcare professional, currently working toward completing a Diploma in Early Childhood Education and Care. I focus on creating inclusive, nurturing, and engaging learning environments that support the individual needs of children. My experience includes designing activities that align with children's interests, encouraging emotional growth, and fostering positive social skills. I value building strong partnerships with families and collaborating with colleagues to provide holistic care for every child. I am eager to bring my knowledge and enthusiasm to a childcare setting, contributing to children’s growth, learning, and well-being
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Lead Barista
The Alley Lujiaoxiang
Maribyrnong, VIC
2022.09 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Ensured that all beverages were prepared according to recipes and presented in an attractive manner.
- Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
FOH Staff Member
Pho Noodle House
Melbourne , 3058
2021.12 - 2022.06
- Maintained cleanliness of dining area, including tables and floors.
- Ensured proper portioning of food items during preparation.
- Provided accurate order taking and cashiering services.
- Managed inventory of supplies and restocked when needed.
- Handled all phone orders with accuracy and efficiency.
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
- Explained menu items, took orders and delivered food courses according to instruction.
FOH Staff Member and Barista
Soul Origin
Melbourne, 3032
2020.12 - 2021.10
- Provided excellent customer service.
- Assisted in setting up and breaking down the restaurant for shifts.
- Maintained cleanliness of dining area, including tables and floors.
- Ensured proper portioning of food items during preparation.
- Provided accurate order taking and cashiering services.
- Managed inventory of supplies and restocked when needed.
- Maintained knowledge of menu items to answer customer questions accurately.
Staff
Odyssey Nails Highpoint
Melbourne, 3032
2020.02 - 2020.10
- Customer services.
- Provided Manicure, Pedicure, SNS.
- Cleaned and sterilized tools and work areas between customers.
Education
High School Diploma -
An Duong High School
Hai Phong, Viet Nam2019-07
Certificate3 of Early Childhood Education And Care
Academia Institutes
Melbourne, VIC 2023.10 - 2024.10
Diploma of Early Childhood Education And Care
Academia Institute
Melbourne, VIC 2024.11 - Current
Skills
- Team building
- Time management abilities
- Role Playing
- Multitasking
- Decision-Making
- Active Listening
- Problem-solving aptitude
- Teamwork and Collaboration
- Organizational Skills
- Self Motivation
Languages
English
Professional
Vietnamese
Native/ Bilingual
Japanese
Limited
Timeline
Diploma of Early Childhood Education And Care
Academia Institute
2024.11 - Current
Certificate3 of Early Childhood Education And Care
Academia Institutes
2023.10 - 2024.10
Lead Barista
The Alley Lujiaoxiang
2022.09 - Current
FOH Staff Member
Pho Noodle House
2021.12 - 2022.06
FOH Staff Member and Barista
Soul Origin
2020.12 - 2021.10
Staff
Odyssey Nails Highpoint
2020.02 - 2020.10
High School Diploma -
An Duong High School