Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant

Mai Srisaento

Liverpool,NSW

Summary

Motivated professional with extensive experience in customer service, sales and administrative tasks.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Restaurant Front of House Manager

Thai & Co
02.2021 - 10.2021
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Collaborated with chefs to create seasonal menus and promotional offers.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Performed cash handling activities and secured nightly bank deposits.
  • Motivated staff to perform at peak efficiency and quality.

Waitress/Front of House

The Barra
04.2019 - 12.2019
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Processed orders and sent to kitchen employees for preparation.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Pick Packer

Labour Power
02.2020 - 08.2020
  • Sorted and organized items in designated areas for easy access.
  • Verified proper labeling and identification on all orders before shipment.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.

Front of House Manager

Yo Loco
10.2021 - 04.2022
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Motivated staff to perform at peak efficiency and quality.

Administrative Assistant

The Executive Centre
04.2022 - 03.2023
  • Managed department budgets and generated financial reports for management review.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Assisted development and implementation of new administrative procedures.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Executed record filing system to improve document organization and management.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

Education

Year 12 -

George’s River College
Oatley
10.2020

Skills

  • Travel Planning
  • Payroll and Benefits Administration
  • Critical Thinking
  • Employee Training
  • Prioritization
  • Coordination
  • Workflow Planning
  • Cash handling

Certification

  • Responsible Service of Alcohol
  • Responsible Conduct of Gambling
  • Barista

Timeline

Administrative Assistant

The Executive Centre
04.2022 - 03.2023

Front of House Manager

Yo Loco
10.2021 - 04.2022

Restaurant Front of House Manager

Thai & Co
02.2021 - 10.2021

Pick Packer

Labour Power
02.2020 - 08.2020

Waitress/Front of House

The Barra
04.2019 - 12.2019

Year 12 -

George’s River College

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