Mai Tran
Melbourne,Australia
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. A Multi-tasking Manager is well-known for creating a positive workplace culture and high-performing teams. Customer-focused professional with a successful 10+ year career in the Food Industry sector. Proficiencies in inventory control, sales, staff training, and development. Customer-oriented team player with expertise in generating optimal satisfaction levels while building profits and client generation. Energetic professional with great poise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.
Overview
28
28
years of professional experience
Work History
Office/Production Manager
Raffles Healthy Foods Pty Ltd
09.2017 - 12.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers, and stakeholders to keep everyone on the same page and working toward established business goals.
- Controlled costs to keep the business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules, and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep the department aligned with sales and profit targets.
- Managed senior-level personnel working in marketing and sales capacities.
- Completed bi-weekly payroll for 90 employees
Sales Manager
A & K Vic Pty Ltd
02.2006 - 02.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
Receptionist Administrator
Quality Envelope P/L
03.2000 - 04.2002
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Administrator
V&W Printing
06.1999 - 02.2000
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
Data Entry Clerk
Statman Envelope Pty Ltd
02.1996 - 05.1999
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Developed and maintained databases to store customer information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Followed data entry protocols, rules and regulations.
- Corrected data entry errors to prevent duplication or data degradation.
Office Intern
H&G Equipment
02.1996 - 04.1998
- Completed clerical tasks such as filing, copying, and distributing mail.
- Organized documents and routed to correct recipients.
- Sorted, organized, and maintained files.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Sorted and organized files, spreadsheets, and reports.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
Education
Certificate I & II - Information Technology
Bendigo Regional Institute of TAFE
Bendigo-Echuca, VIC10.2005
Completion of VCE -
Wantirna Secondary College
Wantirna South, VIC11.1994
Skills
- Financial Management
- Policy Implementation
- Business Development
- Marketing
- Workforce Management
- Expense Tracking
- Operations Management
- Time Management
- Staff Management
- Negotiation
Timeline
Office/Production Manager
Raffles Healthy Foods Pty Ltd
09.2017 - 12.2023
Sales Manager
A & K Vic Pty Ltd
02.2006 - 02.2017
Receptionist Administrator
Quality Envelope P/L
03.2000 - 04.2002
Administrator
V&W Printing
06.1999 - 02.2000
Data Entry Clerk
Statman Envelope Pty Ltd
02.1996 - 05.1999
Office Intern
H&G Equipment
02.1996 - 04.1998
Certificate I & II - Information Technology
Bendigo Regional Institute of TAFE
Completion of VCE -
Wantirna Secondary College
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