MAIA BLUETHNER
Surfers Paradise,Australia
Summary
Motivated customer service professional with over nine years of experience in the retail and restaurant industries. Hardworking, energetic and outgoing individual ready for fast-paced work, new challenges, and experiences. Offering great customer service skills, embodying positivity to every guest and team members.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
St. James Well
Port Moody, British Columbia
09.2021 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously and large parties over hundred people without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Monitored customers alcohol consumption and behaviours knowing when to refuse service
- Built and maintained relationships with regular customers
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Pizza Nerds
Ottawa, Ontario
06.2021 - 08.2022
- Responsible for opening and closing restaurant
- Prepared dining room ensuring it’s ready for customers
- Ran fast paced take out area that included UberEATS, Door Dash and Skip the dishes
- Stayed up to date with changing menu and keeping the customers informed when items were no longer available
- Memorized the menu quickly and various specials weekly
- Ensured customers were served promptly and happy with their orders
- Seated tables and ran the reservation lists
- Promptly addressed customer concerns or dissatisfaction to ensure sure they were satisfied
- Processing payments and handling cash and credit transactions
- Built and maintained customer relationships
- Responsible for taking orders and communicating with kitchen and other pub staff
Retail Sales Representative
Vamos Outdoors
Almonte, Ontario
07.2015 - 05.2021
- Generated customer satisfaction, quickly resolving issues and offering expert assistance
- Captured consistent customer sales with friendly and knowledgeable support
- Responsible for store opening and closing
- Processed customer transactions by cash, card, and mobile pay
- Answered customer questions about return and exchange policies
- Responsible for organizing and making the store customer ready
Retail Sales Representative
Gilligallou
Almonte, Ontario
05.2020 - 08.2020
- Acquired and maintained knowledge about birding products
- Updated Shopify and captured/uploaded photos to the website
- Responsible for managing the store independently while on solo shifts
- Processed customer transactions by cash, card, and mobile pay
- Ensured customers were happy with their products and leaving satisfied
- Answered customer questions about return and exchange policies
Au Pair
Logroño
Logroño, Spain
09.2019 - 03.2020
- Live with a family with2 children, handling their daily childcare needs
- Improved behavior with modeling and positive reinforcement techniques
- Taught the children English as a second language through lessons and conversation
- Organized and supervised outings and activities outside the home
Education
Childhood and Youth Studies
Carleton University
Ottawa, OntarioHighschool Diploma - undefined
Almonte District High Schools
Almonte, Ontario06.2019
Skills
- Strong interpersonal communication skills
- Time management
- Point of sale operation
- Collaborative team player
- Positive attitude
- Cash register operation
- Ability to work in fast past environments
- Conflict resolution skills
- Professionalism
- Cash handling
- Exceptional customer service
- Strong work ethic
- Menu memorization
Certification
- Smart Serve Certification (Ontario)
- Serving is Right Certification (British Columbia)
- RSA Certification (Queens Land)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server
St. James Well
09.2021 - 11.2024
Server
Pizza Nerds
06.2021 - 08.2022
Retail Sales Representative
Gilligallou
05.2020 - 08.2020
Au Pair
Logroño
09.2019 - 03.2020
Retail Sales Representative
Vamos Outdoors
07.2015 - 05.2021
Highschool Diploma - undefined
Almonte District High Schools
Childhood and Youth Studies
Carleton University