Maia Culina
Niddrie,VIC
Summary
I’m passionate about delivering exceptional customer service and administrative support. I'm best at working through and thrive in busy environments. A friendly demeanor and strong grasp of security protocols help to create a welcoming atmosphere. I’m known for having excellent time management and multitasking skills, always staying positive and resourceful. Whether coordinating appointments, organizing mail, or managing communications, I’m dedicated to supporting both the team and clients with a smile.
Overview
2
2
years of professional experience
Work History
Receptionist
Tullamarine Swimming School
06.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Crew Member
McDonald's
03.2023 - 12.2023
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
Retail
Bensons Trading
09.2023 - 10.2023
- Maintained a clean and organized work station, ensuring a positive retail environment for customers.
- Improved customer satisfaction by providing timely and courteous service in a busy retail pharmacy setting.
- Participated in employee training programs, gaining knowledge on various aspects of the retail industry.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
VCE (still in School) -
Year 11 VCE At Ave Maria College
Essendon12.2025
Skills
- Confidence
- Adaptability
- Taking Orders
- Interactive communication skills
- Flexible Schedule
- Problem-solving
- Organization skills
- Time Management
- Telephone skills
- Verbal and written communication
- Administrative Support
- Teamwork and Collaboration
- Customer Service
- Cash Handling
References
Sandra Tomlinson, 9338 9330
Soccer
This is my third season playing for FC Strathmore Split intheir community girls team
Timeline
Retail
Bensons Trading
09.2023 - 10.2023
Crew Member
McDonald's
03.2023 - 12.2023
Receptionist
Tullamarine Swimming School
06.2022 - Current
VCE (still in School) -
Year 11 VCE At Ave Maria College
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