Maia Fuentes-Cajide
Melbourne,VIC
Summary
Driven leader with strong problem-solving and client facing skills. A fast learner, dedicated to providing highest level of service to clients and working in team environments.
Overview
6
6
years of professional experience
Work History
Assistant Restaurant Manager
McDonald's
09.2022 - 09.2023
- Assisted restaurant manager in administration duties such as budgeting, data analysis, creation and delivery of presentations to supervisors.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Ensured compliance with legal audits, completing and organising relevant paperwork in a system personally developed to achieve high results.
- Created checks to ensure fraudulent activity reduced and was preventable.
Customer Experience and Rostering Manager
McDonald's
05.2022 - 09.2022
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Consistently learned new skills and competence in tasks through my Restaurant Manager
- Asked for employee feedback to learn about areas needing improvement, and created action plans to combat these issues.
- Created weekly employee schedules optimised to ensure adequate productivity was achieved during peak periods and promotional periods.
People Performance Department Manager
McDonald's
11.2021 - 05.2022
- Ensured effective communication methods were in place to keep all team members up to date.
- Streamlined existing systems and created new ones to increase departmental efficiency and improve overall results.
- Worked alongside Head Office to achieve quarterly goals.
- Facilitated the interview process, and created personalised training plans to account for employee feedback on performance.
Shift Manager
McDonald's
01.2021 - 11.2021
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Cultured a safe and positive working environment during my shifts to increase crew morale, and improve productivity.
Crew Trainer
McDonald's
08.2019 - 01.2021
- Enhanced crew performance by implementing effective training strategies and customised lesson plans.
- Streamlined onboarding process for new employees, resulting in a more efficient integration into the team.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Evaluated crew member's progress and provided constructive feedback for continuous development.
Crew Member
McDonald's
03.2018 - 08.2019
- Ensured accurate order fulfilment with diligent attention to details
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Obtained cross training to increase my personal impact on shift
Education
Bachelor of Commerce - Majoring in Accounting
Deakin University
Burwood, VIC09.2024
Skills
- Interpersonal and Written Communication
- Teamwork skills
- Interpersonal communication
- Attention to detail
- Organisational skills
- Adaptability
- Problem-solving
Languages
Spanish
Native or Bilingual
References
Amy Walley - Restaurant Manager
Mobile: 0423 720 408
Email: amy.walley87@gmail.com
Amelia Scalzo - Department Manager Colleague
Mobile: 0401 733 190
Email: ameliascalzo@gmail.com
Timeline
Assistant Restaurant Manager
McDonald's
09.2022 - 09.2023
Customer Experience and Rostering Manager
McDonald's
05.2022 - 09.2022
People Performance Department Manager
McDonald's
11.2021 - 05.2022
Shift Manager
McDonald's
01.2021 - 11.2021
Crew Trainer
McDonald's
08.2019 - 01.2021
Crew Member
McDonald's
03.2018 - 08.2019
Bachelor of Commerce - Majoring in Accounting
Deakin University
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