Summary
Overview
Work History
Education
Skills
Passions and Hobbies
Timeline
Barista

Maia Pfeiffer-Milic

Bellerive

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, and providing customized solutions to build loyalty.


I am a dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

10
10
years of professional experience

Work History

Sandwich Artist

Subway
  • Customer service, POS, sandwich and kitchen hand
  • Greeted guests, promoted specials, and took orders.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.

Kitchen Hand

Au Bien Etre
01.2017
  • All aspects of kitchenhand including food preparation

Food & Beverage Attendant

Marrawah Tavern
01.2015
  • Customer service, food preparation, dishwashing

Customer Service Representative

Woolworths Group
04.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Sous Chef

Intro Café
06.2020 - 03.2022
  • Preparation of food, Stock management, Janitorial responsibilities, Training and supervision of staff
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
  • Acted as head chef when required to maintain continuity of service and quality.

Retail Assistant

It's All Good Health & Gifts
03.2014 - 09.2014
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Education

Certificate III in Hospitality -

TasTAFE
Hobart, TAS
01.2019

Responsible Service of Alcohol -

TasTAFE
Hobart, TAS
01.2019

Elizabeth College
Hobart, TAS
11.2016

Skills

  • Good attention to detail
  • Willingness to learn and develop professionally
  • Excellent verbal and written communication skills
  • Critical thinker and highly adaptable
  • Highly developed information technology skills
  • Time Management
  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Cleaning and organization
  • Reliability and punctuality
  • Effective multi-tasking

Passions and Hobbies

Beyond my professional experience, I have a deep passion for animal welfare, previously volunteering at the Dogs' Home of Tasmania. I find joy in exploring the Tasmanian wilderness through bushwalking, and I enjoy expressing my creativity through painting and sketching. Additionally, I am an avid cook, always experimenting with new recipes and techniques.

Timeline

Customer Service Representative

Woolworths Group
04.2022 - Current

Sous Chef

Intro Café
06.2020 - 03.2022

Kitchen Hand

Au Bien Etre
01.2017

Food & Beverage Attendant

Marrawah Tavern
01.2015

Retail Assistant

It's All Good Health & Gifts
03.2014 - 09.2014

Sandwich Artist

Subway

Certificate III in Hospitality -

TasTAFE

Responsible Service of Alcohol -

TasTAFE

Elizabeth College

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Maia Pfeiffer-Milic