Summary
Overview
Work History
Education
Skills
Timeline
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Maia Whalley

Mooloolaba,QlD

Summary

Dynamic and results-driven professional with extensive experience in hospitality management. Proven track record in training and mentoring staff, enhancing customer service, and fostering loyalty. Adept at multitasking and maintaining high standards of professionalism, ensuring exceptional guest experiences in fast-paced environments. Quick and efficient learner with a passion for customer service and developing my skills in Coffee.

Overview

7
7
years of professional experience

Work History

Supervisor

Manly 16ft Skiff Sailing Club
08.2023 - 03.2025
  • Oversaw daily operations of the busy Skiff club, where there is never a quiet day with masses of events including the sailing.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective
  • Worked alongside the staff in all departments. This included: Bistro, Bar, Functions, Barista and Host
  • Handled orders for the bar and bistro.
  • Trained new staff

Stew/deck

Private Super Yacth
03.2023 - 08.2023
  • Stewardess duties involved cleaning the inside of the boat, laundry, cocktail preparation, coffee making, dinner/breakfast preparation.
  • Deck duties involved the maintenance of the outside of the boat

Head Waitress

The Ivy Collection
04.2022 - 11.2022
  • Supervised server staff and simultaneously served personal section of tables.
  • Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
  • Developed strong relationships with regular customers, fostering loyalty to the establishment.
  • Greeted new customers, discussed specials, and took drink orders.

Floor Manager

Manchester City FC Tunnel Club
07.2018 - 11.2022
  • The Tunnel Club is a prestigious restaurant where tickets sell at £4000 a head.
  • I began as a waitress and worked up to Floor manager as I was experienced and worked hard. In this position, I would oversee the waitpersons and bartenders to ensure a smooth running operation.

Head Bartender/ Supervisor

The Church Inn
08.2020 - 03.2022
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty as we were the local pub/ coffee shop.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Preformed occasional shifts as Barista

Education

Wilmslow Sixth Form
Wilmslow UK

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Time management
  • Multitasking
  • Excellent communication
  • Adaptability and flexibility
  • Organizational skills
  • Active listening
  • Professionalism

Timeline

Supervisor

Manly 16ft Skiff Sailing Club
08.2023 - 03.2025

Stew/deck

Private Super Yacth
03.2023 - 08.2023

Head Waitress

The Ivy Collection
04.2022 - 11.2022

Head Bartender/ Supervisor

The Church Inn
08.2020 - 03.2022

Floor Manager

Manchester City FC Tunnel Club
07.2018 - 11.2022

Wilmslow Sixth Form

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Maia Whalley