Mai Nguyen
Wollert,Australia
Summary
A dedicated Psychiatric Registered Nurse with progressive acute and community services experience delivering compassionate care for patients' wellbeing improvement. An advocate individual who possesses a strong commitment to ongoing professional development, and high proficiency in complying with organizational standards and policies. Proven leader skillful in uniting and guiding teams toward achieving patient care goals and improving satisfaction. Focused on continuously driving innovation and improving patient outcomes.
Overview
5
5
years of professional experience
Work History
AOD Registered Nurse
Curran Place - Uniting Vic.Tas
Ivanhoe, VIC
09.2024 - Current
- Provided evidence-based care for patients undergoing detoxification, withdrawal management, and substance abuse treatment.
- Administered and monitored medications, including opioid substitution therapies (e.g., methadone and buprenorphine), ensuring safe and effective dosing.
- Conducted health assessments, including mental status exams, and risk evaluations, to develop individualized care plans.
- Delivered crisis intervention and support, managing acute intoxication, withdrawal symptoms, and co-occurring mental health conditions.
- Collaborated with multidisciplinary teams (doctors, counselors, and allied health professionals) to coordinate patient care and rehabilitation programs.
- Led and supervised support workers in the AOD unit, providing clinical guidance, training, and leadership to ensure high-quality patient care.
- Developed and implemented policies and protocols to enhance treatment efficacy, safety standards, and compliance with regulatory requirements.
Psychiatric Registered Nurse
Eastern Health | Box Hill Hospital
Box Hill, Australia
01.2022 - Current
- Successful applicant of the Graduate Nursing Program 2022 - pure Mental Health stream with rotations in acute inpatient units - Adolescent, Geriatric, and Adult Psychiatric wards.
- Supervised clinical workflows and ensured team adherence to established healthcare standards and procedures as in-charge nurse.
- Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Administered prescribed psychotropic medications or sedatives, and monitored behavior and status changes.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Determined care needs and supported diagnoses by performing initial and ongoing assessments.
- Organized ongoing support, including scheduling appointments for assessments, treatments, and counseling sessions.
- Protected patients, consistently following safety procedures, and information restrictions.
- Modified patients' treatment plans as indicated by patients' responses, and new physician orders.
Psychiatric Registered Nurse
OnTime Healthcare
07.2023 - 12.2024
- Delivered acute psychiatric care across multiple facilities, assessing and stabilizing patients with mental health disorders, including schizophrenia, bipolar disorder, and severe depression.
- Administered psychotropic medications, monitored treatment responses, and managed behavioral crises using de-escalation techniques, and trauma-informed approaches.
- Adapted quickly to diverse clinical settings, proficient in multiple electronic medical record (EMR) systems, including Cerner, CPF, and Citrix, ensuring accurate documentation and seamless transitions across varied psychiatric and medical facilities.
Registered Nurse
Aurrum Residential Aged Care | Reservoir Care Home
Reservoir, Australia
05.2022 - 11.2022
- Controlled infection risks with proper wound care and aseptic techniques.
- Checked patients' diets, physical activities and risk factors for disease.
- Ordered diagnostic tests and requested specialist care to meet patient needs.
- Led team of personal care assistants to deliver care to patients in 50+ residents units.
- Maintained accurate records and charted them consistently in the EHR system (eCase).
- Treated patients with psychological & physical health issues alongside a multidisciplinary team.
- Supported procedures by handling instruments and monitoring patients.
Personal Care Assistant
Aurrum Residential Aged Care | Healesville
Healesville, Australia
06.2021 - 05.2022
- Provide assistance in personal care including manual handling, dietary monitoring, and personal hygiene by the collaborative team approach of continuous improvement in quality of life for elderly residents.
- Demonstrated the standards of professional and personal conduct, modelling facility values and code of conduct.
- Data entry of resident care records into the online care system (eCase).
- Assisted elderly clients with daily living needs, regular scheduled medications and monitoring to maintain fulfilling lifestyle and general wellness.
Personal Care Assistant - Team Leader
Blue Willows Residential Aged Care
Ringwood, Australia
11.2020 - 03.2022
- Coordinated routine housekeeping, mobility support, personal hygiene and meal preparation for elderly residents to continue participating in daily living activities.
- Carry out leadership as an in-charge Team Leader including managing/operating incident reports, emergency access, facility policies.
- Maintained impeccable records, logging daily team activities and notable incidents for senior management.
- Implemented restorative and supportive care by ambulating and positioning patients to emergency transport & appointment attendance.
- Develop respectful and dedicated care for elderly residents and their families.
- Conducted a vast array of assessments for pain, skin integrity, and fall,.. and make direct contact with the treating team for review and follow up.
- Regular Night Duty experiences.
Disability Support Worker
Carer's Network Agency & NQ HAI ANH Pty Ltd
, Australia
10.2020 - 10.2020
- Monitored client needs and reported changes to facilitate adjustments.
- Arranged or provided client transportation for errands, appointments, or recreational enrichment.
- Assisted clients with grocery shopping, meal planning and preparation and cleaning.
- Addressed crisis situations with one-on-one support and by advocating for additional resources.
Education
Graduate Diploma of Mental Health Nursing -
Royal Melbourne Institute of Technology
Melbourne, VIC07-2026
Bachelor of Nursing - Sciene, Health & Engineering
La Trobe University
Bundoora, VIC12.2021
Foundation Studies of Health and Science - Sciene, Health & Engineering
La Trobe Australia College
Bundoora, VIC03.2019
Skills
- Therapeutic interpersonal communication skills
- Mental health assessment
- Medication and treatment administration
- Patient assessments
- Policy compliance
- Reporting and documentation: digital and paper-based forms
- Direct and indirect patient care
- Safety compliance
- Time management
- Care team collaboration
- Telephone triage
- Wound care
- Emergency response
- Emotional support and companionship
- Customer service
- Patient advocacy
- Behavioral health
- Culturally-sensitive care
- Team leadership
Extracurricular Activities
Committee Member, La Trobe Nursing and Midwifery Student Association, Organizational skill: assistant in events, campaigns, Communication: provided support to 1st year nursing students, Digital Literacy, Recipient of NMSA Recognition Letter
Accomplishments
- Eastern Health Staff Development Scholarship 2025 recipient
- Australian College of Nursing, Victorian Postgraduate Mental Health Nurse Scholarship 2025 recipient
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
References
References available upon request.
Timeline
AOD Registered Nurse
Curran Place - Uniting Vic.Tas
09.2024 - Current
Psychiatric Registered Nurse
OnTime Healthcare
07.2023 - 12.2024
Registered Nurse
Aurrum Residential Aged Care | Reservoir Care Home
05.2022 - 11.2022
Psychiatric Registered Nurse
Eastern Health | Box Hill Hospital
01.2022 - Current
Personal Care Assistant
Aurrum Residential Aged Care | Healesville
06.2021 - 05.2022
Personal Care Assistant - Team Leader
Blue Willows Residential Aged Care
11.2020 - 03.2022
Disability Support Worker
Carer's Network Agency & NQ HAI ANH Pty Ltd
10.2020 - 10.2020
Graduate Diploma of Mental Health Nursing -
Royal Melbourne Institute of Technology
Bachelor of Nursing - Sciene, Health & Engineering
La Trobe University
Foundation Studies of Health and Science - Sciene, Health & Engineering
La Trobe Australia College
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