Summary
Overview
Work History
Education
Skills
Timeline
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Maica Darican Cruz

Maica Darican Cruz

Fairfield,NSW

Summary

A collaborative leader skilled in fostering an engaged and empowering work culture through close partnership with coworkers. Proven ability to build and maintain strong relationships with diverse stakeholders in dynamic, fast-paced environments.

Overview

5
5
years of professional experience

Work History

Senior Manager, Operations

ROYAL YOHOO LENDING INVESTORS CORPORATION
02.2021 - 07.2024
  • Managing Risk Management Department and Reminding Case Department (Pre-Collection)
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Collaborating with operation management to create strategic operational plans that met organizational needs and goals.
  • Make sure that the SOP for both departments are operating effectively.
  • Assist the Product Team in the development of the System to accurately measure, monitor, and control the operation
  • Defining and communicating expectations to the Team Leaders on time to reach the goal of the operation
  • Monitoring the progress and identifying potential risks or issues, communicating them to the operation management on time
  • Responsible for overseeing all aspects of the Department's day-to-day operations
  • Managing department staff of over 70 employees.
  • Ensuring adherence to safety standards as well as efficient operations.

Manager, Risk Management

ROYAL YOHOO LENDING INVESTORS CORPORATION
08.2019 - 01.2021
  • Developed and implemented a new credit risk model to support the company's growth and expedite the assessment of the application
  • Make sure that the credit risk policy or the standard operating procedure of the risk department (SOP) is operating effectively
  • Assist the Product Team in the development of the Credit Risk System to accurately measure, monitor, control, and set up a proper credit rating for each application
  • Collaborated with another department (Customer Service) on a needed basis to provide comprehensive customer service to the clients
  • Provided strategic credit decisions and recommendations on all accounts
  • Conducted weekly assessments of the members to ensure compliance with established SOP
  • Reduced potential financial losses by implementing robust risk management strategies.
  • It improved decision-making processes by providing key stakeholders with timely and accurate risk assessments.
  • Provided informational updates as well as counseling and training to the department staff.

Risk Management Commissioner

ROYAL YOHOO LENDING INVESTORS CORPORATION
05.2019 - 07.2019
  • Enhanced organizational efficiency by streamlining processes and implementing innovative strategies.
  • Mentored junior staff members to enhance their professional development and promote career growth opportunities within the organization.

Education

Bachelor of Science in Political Economy -

POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
Manila, Philippines
05.2018

Skills

  • Critical Thinking
  • Team Leadership
  • Conflict Resolution
  • Problem Solving
  • Strategic Planning
  • Documentation And Reporting
  • Operations Management
  • Cross-functional Team Coordination

Timeline

Senior Manager, Operations

ROYAL YOHOO LENDING INVESTORS CORPORATION
02.2021 - 07.2024

Manager, Risk Management

ROYAL YOHOO LENDING INVESTORS CORPORATION
08.2019 - 01.2021

Risk Management Commissioner

ROYAL YOHOO LENDING INVESTORS CORPORATION
05.2019 - 07.2019

Bachelor of Science in Political Economy -

POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

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Maica Darican Cruz