Summary
Overview
Work History
Education
Skills
Timeline
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Maica Darican Cruz

Summary

A motivated and detail-oriented professional with over 5 years of leadership and operational experience in both the finance and hospitality sectors. Skilled in customer service, documentation, and risk management with a growing passion for community care. Currently pursuing a Certificate III in Individual Support, with strong adaptability and interpersonal skills gained from working across diverse teams and environments.

Overview

6
6
years of professional experience

Work History

Housekeeping Supervisor

Global Hospitality Solutions – Meriton Suites
02.2025 - Current
  • Supervise housekeeping staff to ensure high standards of cleanliness and service are maintained.
  • Monitor daily workloads, room turnaround, and supply inventory.
  • Provide training and support to new team members.
  • Coordinate with houseman and maintenance for guest requests and room issues.
  • Ensure compliance with safety and hygiene standards.

Room Attendant

Global Hospitality Solutions – Meriton Suites
10.2024 - 02.2025
  • Cleaned and prepared guest rooms to hotel standards in a timely manner.
  • Reported maintenance issues and guest feedback to supervisors.
  • Followed infection control and workplace health and safety protocols.
  • Assisted team members during high-occupancy periods.

Operations Manager

Royal Yohoo Lending Investors Corporation
02.2021 - 07.2024
  • Led cross-functional teams to meet daily and long-term operational goals.
  • Collaborated with senior management to design strategic plans for business improvement.
  • Oversaw department KPIs, system development, and project milestones.
  • Communicated expectations and delegated tasks effectively to team leaders.
  • Monitored and reported operational progress and risks.

Risk Management Manager

Royal Yohoo Lending Investors Corporation
08.2019 - 01.2021
  • Developed and implemented a credit risk model to streamline loan application assessments.
  • Ensured adherence to credit risk policies and standard operating procedures.
  • Worked with the product team to build a reliable credit risk evaluation system.
  • Conducted staff assessments and compliance reviews.
  • Reduced financial risks through targeted mitigation strategies and team training.

Education

Certificate III - Individual Support

Institute of Science Management And Technology
Liverpool, NSW
10.2025

Bachelor of Science - Political Economy

Polytechnic University of the Philippines
05.2018

Skills

  • Customer Service Excellence
  • Team Leadership & Supervision
  • Critical Thinking & Problem Solving
  • Documentation & Reporting
  • Conflict Resolution
  • Strategic Planning
  • Microsoft Office Proficiency
  • Operations Management

Timeline

Housekeeping Supervisor

Global Hospitality Solutions – Meriton Suites
02.2025 - Current

Room Attendant

Global Hospitality Solutions – Meriton Suites
10.2024 - 02.2025

Operations Manager

Royal Yohoo Lending Investors Corporation
02.2021 - 07.2024

Risk Management Manager

Royal Yohoo Lending Investors Corporation
08.2019 - 01.2021

Bachelor of Science - Political Economy

Polytechnic University of the Philippines

Certificate III - Individual Support

Institute of Science Management And Technology

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Maica Darican Cruz