Mai Huong Nguyen
Coombs
Summary
Compassionate and reliable professional with extensive experience in leadership, customer service, and client care across retail, hospitality, and aviation. Currently completing a qualification in Community Services (few assessments remaining). Skilled in building rapport with people from diverse backgrounds, supporting individual needs, and managing challenging situations with empathy and professionalism. Seeking a Support Worker role to contribute to client wellbeing and independence.
Overview
10
10
years of professional experience
Work History
Store Manager
Factorie (Cotton On Group)
05.2023 - Current
- Lead, train, and support a diverse team to ensure wellbeing and performance.
- Build positive customer experiences by listening and responding to individual needs.
- Resolve conflicts and handle complaints with empathy and professionalism.
- Manage operations, rosters, and stock while maintaining a safe, supportive environment.
- Collaborated with team members to uphold store cleanliness and organization standards.
Assistant Store Manager
Valleygirl
10.2021 - 04.2023
- Organised store operations and resolved customer concerns effectively.
- Supported staff development and created a positive workplace culture.
- Delivered empathetic customer service to diverse individuals.
Flight Attendant (Cabin Crew)
Vietnam Airlines
02.2016 - 03.2019
- Delivered exceptional customer service to enhance passenger experience during flights.
- Ensured compliance with safety regulations and emergency procedures for crew and passengers.
- Collaborated with team members to manage in-flight operations and resolve passenger issues promptly.
- Conducted pre-flight checks on safety equipment, ensuring readiness for emergencies and enhancing safety standards.
Education
Certificate IV - Community Services
Hader Institute of Education
Bachelor of Portuguese Language - Foreign Languages Education
Ha Noi University
Ha Noi, Viet Nam09-2015
Foreign Languages Education
Exchange Program (Portuguese)
Porto University, Portugal06-2014
Skills
- Empathetic and person-centred communication
- Conflict resolution and problem-solving
- Team leadership, mentoring, and support
- Cultural awareness and sensitivity
- Time management and organisation
- Adaptability in fast-paced environments
Timeline
Store Manager
Factorie (Cotton On Group)
05.2023 - Current
Assistant Store Manager
Valleygirl
10.2021 - 04.2023
Flight Attendant (Cabin Crew)
Vietnam Airlines
02.2016 - 03.2019
Certificate IV - Community Services
Hader Institute of Education
Bachelor of Portuguese Language - Foreign Languages Education
Ha Noi University
Foreign Languages Education
Exchange Program (Portuguese)