Maika Colauli Koroi
Hay,NSW
Summary
Dynamic and dedicated professional with extensive experiences in Community service and Hospitality, excelling in activity coordination and team collaboration. Proven ability to enhance guest experiences while ensuring safety compliance. Recognized for effective communication and resilience, consistently delivering exceptional service in fast-paced environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Parks and Gardens Attendant
Hay Shire Council
Hay, NSW
03.2022 - Current
- Assisted customers with inquiries and provided information about services.
- Maintained cleanliness and organization in assigned areas throughout the facility.
- Monitored inventory levels and reported shortages to management for replenishment.
- Followed safety procedures and protocols to maintain a secure environment.
- Collaborated with team members to ensure smooth workflow and service delivery.
- Operated equipment safely and efficiently to support daily operations.
- Informed management of any safety hazards or customer complaints immediately.
Voluntary Work
SAI PUNA Investments
01.2020 - Current
- Offer assistance in various needed area in the Community/ Church/Sporting Clubs
- Offering Cleaning service around the Community & Church
- Serving Food & Drinks to the homeless in the various areas around Sydney
- Offering planting trees service upon requests at various homes
- Packing & Delivery service to various required community; churches, sporting clubs, Homes, etc.
- Offering assistance elderly citizens, who needs physical support in the community.
General Assistant
Ivanhoe Central School
Invanhoe, New South Wales
09.2020 - 02.2021
- Collaborated with staff to maintain a clean and safe environment.
- Assisted teachers with classroom setup and material preparation.
- Oversaw inventory, tracked supplies, and managed reordering of items.
- Manage school general and minor repairs.
- Maintain school landscaping and livestock.
Recreation Supervisor
INTER-CONTINENTAL FIJI GOLF RESORT & SPA
07.2012 - 01.2020
- Overlook daily operations at the Recreation Department; Poolside Area & Kids Club.
- One month planning in the Departmental roster in-line with the Resort Occupancy demand and conduct Departmental Training.
- Lifeguard Attendant
- Transfer of guests to another outer island resort.
- Fishing Chartered Trips
- Delegate tasks for crew
- Log down reports on every trips.
- Stock take on equipment’s before & after every trip.
- Assist at the Poolside & the Beach Office when, there isn’t any fishing booking.
- Run day-to-day operations on activities at the Poolside & Kids Club & 'In The Know Tours'.
- Counter Service at the Concierge Desk & assisting with Food/Beverage Department.
- Opera excess daily Postings, Journals & Reports.
- Material Control System for ordering Departmental orders from Stores Department.
- Regular Departmental Trainings and mentoring to the Recreation Team.
- Coordinating all equipment maintenance and servicing.
- Active listening skills.
- Delegation of tasks and overlooking staff manning & daily work emails (Handover paper works).
- Assist with Counter service and telephone enquiries.
- Investigate and resolve customer inquiries/complains in a timely & empathetic manner.
Recreation Attendant
INTER-CONTINENTAL FIJI GOLF RESORT & SPA
09.2009 - 06.2012
- Report to work according to the rostered time
- Ensure all preps & equipment’s are ready a day prior
- Conducting Activities to In-house guests (Inhouse Activities/Excursions).
- Assist around the Poolside Area & Food/Beverage Department in looking after the guests needs.
- Ensure that Poolside & Kids Club Safety measures are always practiced.
Banquet Attendant
SHANGRI-LA HOTEL, SYDNEY
03.2007 - 10.2007
- Set-up day to day operation of Banquet events (conferences/meetings/Cocktail Receptions/catering & other special events)
- Working close with Conference & Events Sales Team to coordinate the functions
- Regular trainings and mentoring
- Attend briefings & regular updates for Banquet Team
- Coordinate all equipment maintenance and servicing
- Clearing of equipment’s & linens after every function in uniform order
- Assist in other Outlets, where assistance is required (Restaurants & Bars).
Pool Attendant
SHANGRI-LA’S FIJIAN RESORT & SPA
04.2003 - 03.2007
- Read through Logbook and Checklist for any Handovers and Incident Report
- Check on daily Weather Report & Tide
- Update Daily Activities Board
- Open Pool Area, scan the area and set-up relevant pool equipment’s
- Ensure that Pool Area is clean (vacuumed the night before and chemical dozing are already done accordingly)
- Ensure that First Aid Kit is fully stocked & placing it at the relevant location for use on the day.
- Set-up armchairs and clean towels around the pool area.
- Ensure backup towels, sunscreens & other pool equipment’s are on stand-by.
- Welcome guests to the Pool facilities and always be courteous, tactful & friendly at all times.
Lifeguard Attendant
SHANGRI-LA’S FIJIAN RESORT & SPA
04.2003 - 03.2007
- Read through Logbook and Checklist for any Handovers and Incident Report
- Be attentive to guests needs
- Handle problems calmly and professionally
- Double check on First Aid Kit to be ready on the spot
- Ensure that guests are always conscious of the importance of Safety.
- Ensure that guest’s area aware of the Rules & Regulations of the facilities
- Observe swimming areas for dangerous conditions, unusual or unsafe activities
- Caution swimmers regarding unsafe areas
- Position yourself at the lookout point for swimmers
- Report any accidents & incidents to the Supervisor & Manager daily.
Boat Operator
SHANGRI-LA’S FIJIAN RESORT & SPA
04.2003 - 03.2007
- Transfer of guests to another outer island resort.
- Fishing Chartered Trips
- Delegate tasks for crew
- Log down reports on every trips.
- Stock take on equipment’s before & after every trip.
- Assist at the Poolside & the Beach Office when, there isn’t any fishing booking.
Education
Parks And Garden Maintenance
Hay Shire In-house Trainings
Hay, NSWSkills
- Willingness to assist
- Reliable Communicator
- Listener
- Humility
- Team player
- Integrity
- Ability to work with minimum or no supervision
- Resilience
- Attention to detail
- Taking ownership
- Accountability
- Open minded to views/opinions
- Feedback
- Motivation
- Support for the Team
- Safety compliance
- Team collaboration
- Activity coordination
- Effective communication
- Active listening
- Time management
- Ground inspection
- Adaptability to tasks
- Mentoring team members
- Problem solving
Rugby Career
Mosman Whales Rugby, Sydney, Australia, 04/24/07 - 10/16/07, Lautoka Rugby Union, 2002, Nadroga Rugby Union, 2003 - 2008, Davetalevu Rugby Club, 1996 - 2009, HKRFU 10’s Tournament, HONG KONG, 03/01/08, Mosman Whales Rugby, Sydney, Australia, 04/01/07 - 10/01/07, Davetalevu Singapore 7’s & Malaysian Cobra 10’s Tournament, 11/01/07, Tour Around Fiji Island, 2003 - 2008
Hobbies and Interests
- Reading
- Listening to music
- Playing TOUCH RUGBY
- SPENDING TIME WITH MY FAMILY
Certificates Of Attainment
- Radio Telephony, Maritime Safety Authority of Fiji - MSAF
- Radio Operator’s Certificate, Maritime Safety Authority of Fiji - MSAF
Certification
2025 - Chainsaw & Polesaw
2024 - Traffic Controller
2024 - Chemicals & Pesticides
2020 - White Card
2024 - Traffic Controller
2024 - Chemicals & Pesticides
2020 - White Card
Timeline
Parks and Gardens Attendant
Hay Shire Council
03.2022 - Current
General Assistant
Ivanhoe Central School
09.2020 - 02.2021
Voluntary Work
SAI PUNA Investments
01.2020 - Current
Recreation Supervisor
INTER-CONTINENTAL FIJI GOLF RESORT & SPA
07.2012 - 01.2020
Recreation Attendant
INTER-CONTINENTAL FIJI GOLF RESORT & SPA
09.2009 - 06.2012
Banquet Attendant
SHANGRI-LA HOTEL, SYDNEY
03.2007 - 10.2007
Pool Attendant
SHANGRI-LA’S FIJIAN RESORT & SPA
04.2003 - 03.2007
Lifeguard Attendant
SHANGRI-LA’S FIJIAN RESORT & SPA
04.2003 - 03.2007
Boat Operator
SHANGRI-LA’S FIJIAN RESORT & SPA
04.2003 - 03.2007
Parks And Garden Maintenance
Hay Shire In-house Trainings