Maimuna Fatema
Bankstown,NSW
Summary
Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.
Overview
1
1
year of professional experience
Work History
Crew Member
McDonald's Restaurant
Milperra, NSW
06.2025 - Current
- Delivered exceptional customer service in high-pressure environments.
- Collaborated with team members to ensure efficient order fulfillment during peak hours.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
Housekeeper
Four Seasons Hotel
199 George Street, Sydney,NSW 2000
03.2025 - 07.2025
- Maintained high standards of cleanliness in guest rooms and common areas, ensuring exceptional guest satisfaction.
- Operated cleaning equipment including vacuums, floor buffers, and steam cleaners to maintain property appearance.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained high standards of cleanliness in guest rooms and common areas, ensuring exceptional guest satisfaction.
Customer Service Cashier
Williams
Rockdale, NSW
02.2025 - 04.2025
- Assisted customers with inquiries, providing product information and resolving issues effectively.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Crew Member
Suhttan Bakery
Bankstown, NSW
02.2025 - 02.2025
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Boosted repeat customer rates by providing friendly and engaging service.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Education
Bachelor of Science - Bachelors
University of New South Wales
Sydney, New South Wales, NSWSkills
- Customer service
- Teamwork and collaboration
Quality assurance
- Multitasking and organization
- Time management
Teamwork and collaboration
Multitasking and organization
Time management
Clear communication
Cash handling
Attention to detail
Taking orders
Interactive communication skills
Safe food handling
Initiative and Self-motivation
Verbal and written communication
Drive-thru operations
Hospitality service expertise
Performance improvement
Telephone etiquette
Salesmanship
Willingness to learn
Reliability and punctuality
Quality assurance
Languages
Bengali
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Crew Member
McDonald's Restaurant
06.2025 - Current
Housekeeper
Four Seasons Hotel
03.2025 - 07.2025
Customer Service Cashier
Williams
02.2025 - 04.2025
Crew Member
Suhttan Bakery
02.2025 - 02.2025
Bachelor of Science - Bachelors
University of New South Wales