Maira Saif
Cooma
Summary
Customer-service professional with strong sales, relationship-building and problem-solving skills. Experienced in guiding customers through processes, assessing needs, and maintaining accurate records. Fast learner with strong interest in lending, banking operations, and community-focused service.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Coles Supermarket
03.2024 - 11.2024
- Built strong rapport with diverse customers and provided tailored solutions based on their needs.
- Identified customer goals and matched them with suitable product offerings.
- Managed high-volume enquiries while maintaining accuracy and professionalism.
- Tracked customer interactions and followed up to ensure excellent service.
- Worked within strict policies and procedures
- Maintained customer records by updating account information.
- Collected and organized returned items to correct shelf locations and arranged displays to promote sales.
Crew Member
McDonald's Restaurant
09.2023 - 03.2024
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Promptly responded to inquiries and requests from prospective customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Call Center Representative
Systems Limited
04.2022 - 08.2023
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Implemented upselling techniques to increase revenue and move product.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
Education
Bachelor of Science - Chemistry
Kinnaird College For Women
Lahore, Pakistan01-2022
Skills
- Customer relationship management
- Sales & lead generation
- Needs-based conversations
- CRM data entry & follow-up
- Handling confidential information
- Process-driven & detail-oriented
- Problem solving & objection handling
- Credit basics
- Fast learner, strong communication
- Strong numerical reasoning and accuracy in handling figures
- High level of comfort working with financial data and calculations
Languages
Urdu
Native or Bilingual
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Coles Supermarket
03.2024 - 11.2024
Crew Member
McDonald's Restaurant
09.2023 - 03.2024
Call Center Representative
Systems Limited
04.2022 - 08.2023
Bachelor of Science - Chemistry
Kinnaird College For Women