Mairéad Surlis

• Delivered engaging, results-driven personal training sessions tailored to a diverse client base
• Built and maintained strong relationships with members, driving client retention and ongoing engagement
• Conducted fitness consultations and converted leads into personal training clients, contributing to overall club revenue
• Proactively engaged with members on the gym floor, enhancing the overall member experience and promoting club services
• Demonstrated strong sales ability through promoting personal training packages, referrals, and upselling services
• Supported members in achieving their fitness goals through education, motivation, and consistent progress tracking
• Maintained a high level of professionalism when handling client enquiries, feedback, and concerns
• Collaborated with gym staff to create a positive, inclusive, and high-energy club environment

• Delivered high-level customer service by managing client enquiries, resolving issues efficiently, and ensuring a positive experience across all touchpoints
• Built strong relationships with clients through professional and friendly communication, contributing to client retention and satisfaction
• Supported business operations by maintaining accurate records, managing bookings, and ensuring smooth day-to-day administrative processes
• Assisted with sales support tasks including handling enquiries, following up leads, and coordinating appointments, contributing to overall business growth
• Demonstrated strong organisational skills in a fast-paced environment, balancing multiple tasks while maintaining attention to detail
• Collaborated with team members to improve workflow efficiency and support business goals
• Handled complaints and feedback professionally, turning challenges into positive outcomes
• Maintained a high standard of professionalism while representing the business front-of-house

• Delivered personalised training sessions tailored to individual client goals, creating a supportive and motivating environment

•Built strong client relationships, driving high levels of retention through consistent engagement and results

•Conducted consultations to understand client needs, effectively promoting training packages and contributing to business revenue

•Educated clients on exercise technique, injury prevention, and overall health to enhance their fitness journey

•Maintained a high standard of customer service by providing ongoing support, encouragement, and accountability

•Managed client schedules, bookings, and progress tracking to ensure a seamless experience

•Handled client feedback and concerns professionally, ensuring positive outcomes and continued satisfaction

•Contributed to a positive gym culture by engaging with members on the gym floor and supporting overall member experience