Maire (Moira) Watson
Encounter Bay,SA
Summary
I am a Care Manager who is also a Registered Nurse & former Manager with over 27 years experience working in Aged Care. I have worked with clients in aged care & disability support in Adelaide, South Australia with several years working in palliative care in the community & in a hospice setting, educating & assisting clients & families in order for them to deliver palliative care at home. Prior to commencing at ACH Group, I was the Care Director at Estia Encounter Bay, Infection Prevention & Control Lead at Kalyra McLaren Vale & Clinical Team Leader at KinCare.
Overview
21
21
years of professional experience
Work History
Care Manager
ACH Group
05.2022 - Current
- Worked with Home Care Package customers and families to assist them to manage care & services in their homes while managing their budgets
- Participated in team meetings and training to stay updated on best practices and new developments in care management.
- Established and maintained relationships with customers, families and community partners to coordinate services to meet customer's needs.
- Managed a case load of 40-45 customers
- Built relationships with Support Workers & other team members in the Southern Team
- Attended Positive Ageing Taskforce Meetings to connect with the Fleurieu community & provide an ACH presence
Clinical Team Leader
KinCare
07.2021 - 04.2022
- Leading a team of 10 nurses & a Physio & managing the care of 70 customers in a Community setting
- Providing clinical support to staff across three states & supporting the Customer Care Managers, Service Delivery Team Leaders & other team members
- Providing clinical support for NDIS & aged customers
- Supervising, education & supporting my team including performance management & training
- Liaising with other professionals & stakeholders to improve customer outcomes & satisfaction & minimising churn
- Case Manager responsibility for 70 CHSP customers, including complaints management, coordinating services, liaising with customers to achieve better outcomes for their care & services
- Face to face assessments with customers in their homes as well as working in the filed providing nursing services
- Onboarding CHSP customers & building relationships to assist in obtaining future HCP customers
- Assisting with Covid Management for customers & staff
- Working closely with other Clinical Team Leaders & Clinical Governance Staff to improve policies, procedures & clinical care for our customers
- Recruiting & training new nursing staff
- Rostering & scheduling for the clinical team
Registered Nurse / IPC Lead
Kalyra McLaren Vale
09.2020 - 07.2021
- Leading a team of PCWs & other staff on shift in a residential aged care setting
- Completed the Infection Prevention & Control Diploma & worked as the IPC Lead in the facility.
Care Director
Estia Encounter Bay
06.2019 - 07.2020
- Leading a team of 145 staff members & overseeing the care of 123 clients in a Residential Aged Care setting
- Maintaining delivery of quality care to the residents, ensuring accuracy & completion of care plans & assessments as well as clinical monitoring & other tasks
- Managing a team of 145 staff members, providing education & training to the staff as well as liaising with HR team for recruitment & performance management
- Liaising with residents, families, allied health & other professionals to ensure quality care & outcomes for clients
- Ensuring Quality Standards maintained at all times & ensuring correct protocol followed for Complaints Management, Ensuring Estia policies and procedures are fully complied with by all staff
- Leading the Clinical Team & organizing the Clinical Care Committee as well as several Focus Groups including Palliative Care
- Acting in the Executive Director Role for two months which included maintaining operational performance & awareness of capital expenditure to achieve budget
- Utilizing Health Metrics for clinical documentation as well as regularly using Microsoft Office
- Supervising rosters for the clinical & care teams
- Most recently, supervising the Covid-19 Management Plan on-site, ensuring screening of staff & visitors & education & support for clients & families
Care Coordinator / Registered Nurse
LifeCare
04.2012 - 05.2019
- Participated in ensuring Continuous Improvement & Quality Management in the organisation as a member of the Clinical Management Group
- Contributed to the Palliative Group which was an organisation-wide project to ensure excellent palliative care planning & service delivery to our residents
- Participated as part of the team to help achieve a 3 year Accreditation in 2 facilities during that time as well as two successful validations of ACFI assessments
- Maintained a high standard of care delivery for the 47 residents in my care, as well as completing ongoing ACFI assessments & care plan reviews for those residents
- Worked as part of the Heads of Department & Multi-D teams, liaising with allied health care professionals on a regular basis
- Ensured appropriate staff for the resident mix & demonstrated clear, decisive leadership of staff at the facility
- This included regular staff appraisals, performance management & team building exercises
- Demonstrated appropriate Human Resource Management to recruitment & staff selection
- Created the Advanced Care Directive document that Lifecare now utilises for all its residents
Registered Nurse
Health Care Australia / RDNS / Wynwood Aged Care
11.2002 - 04.2012
- My main duties and responsibilities for the RDNS included working as a respite palliative nurse in the homes of clients, providing direct nursing care to the client and offering support, education and guidance to their relatives and friends
- I cared for clients of all ages, from infants to the elderly, and for clients from culturally and linguistically diverse backgrounds
- My main duties and responsibilities at HCA & Wynwood included managing a team of up to 8 other staff members on a shift, providing staff with direction & overseeing the care of up to 160 patients in an aged care setting
- I frequently acted in an “in-charge” capacity in many facilities
- I was responsible for implementing, compiling and reviewing ACFI assessments in a residential aged care setting & assisting care staff with their ACFI documentation
Education
No Degree -
NDIS Quality And Safeguards Commission
08.2021
IPC : Health
Australasian College For IPC
02.2021
Bachelor of Science - Nursing
University of South Australia
2002
Skills
- Motivated
- Compassionate
- Attention to detail
- Strong Leader
- Managing a Team
- End of Life Care
- Infection Prevention & Control Management
- Organised
- Good time management
Timeline
Care Manager
ACH Group
05.2022 - Current
Clinical Team Leader
KinCare
07.2021 - 04.2022
Registered Nurse / IPC Lead
Kalyra McLaren Vale
09.2020 - 07.2021
Care Director
Estia Encounter Bay
06.2019 - 07.2020
Care Coordinator / Registered Nurse
LifeCare
04.2012 - 05.2019
Registered Nurse
Health Care Australia / RDNS / Wynwood Aged Care
11.2002 - 04.2012
No Degree -
NDIS Quality And Safeguards Commission
IPC : Health
Australasian College For IPC
Bachelor of Science - Nursing
University of South Australia