Maisey Jones
Brisbane,QLD
Summary
A results-driven and adaptable professional, with a bachelor’s degree in International Business and over two years of industry experience in customer service, sales and administration. A keen learner with a passion for continuous professional development and a commitment to delivering excellent service contributing to business success.
Overview
7
7
years of professional experience
Work History
Management intern & Management Assistant
Enterprise Rent-A-Car
06.2022 - 12.2024
- Achieved 90% pass rate in Enterprise management qualification interview
- Maintained a personal customer satisfaction score of 94%
- Actively participated in diversity, equity and inclusion events (DE&I)
- Achieved Enterprise elite club status (One of top salesperson’s in the North West)
- Mentored and trained new employees regularly sharing sales techniques and best practices to support development
Customer assistant
Tesco Supermarket
05.2020 - 05.2022
- Provided excellent customer service assisting with product queries
- Operated tills and handed cash transactions accurately
- Replenished stock and maintained inventory levels
- Trained across multiple supermarket departments including self-checkout, petrol station attendant, personal shopper, stock replenish and checkouts
Wait Staff Member
Sea shanty café
Holyhead , UK
04.2018 - 09.2020
- Cleaned tables and chairs to prepare dining area for next customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
Bachelor of Arts - International Business
Leeds Beckett University
07.2024
Skills
- Adaptability
- Customer service experience
- Conflict resolution
- Business Administration
- Team collaboration
- Microsoft office software
- Problem Solving
- Critical thinking
- Customer service
- Project management
- Cross-cultural communication
- Negotiation skills
- Active listening
- Customer relations
- Corporate social responsibility
References
Kieran Humphryson, Branch Manager – Enterprise Rent-A-Car, +44 7753 404892, k.humphryson@em.com
Timeline
Management intern & Management Assistant
Enterprise Rent-A-Car
06.2022 - 12.2024
Customer assistant
Tesco Supermarket
05.2020 - 05.2022
Wait Staff Member
Sea shanty café
04.2018 - 09.2020
Bachelor of Arts - International Business
Leeds Beckett University