Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Maisha Ahmed

Maisha Ahmed

Melbourne,VIC

Summary

Dynamic IT Salesperson and Technician at JB Hi-Fi, adept at solution selling and client relationship management. Enhanced customer loyalty through targeted marketing insights and established trust with stakeholders, unlocking new markets. Proven problem-solver with strong analytical skills, driving customer satisfaction and repeat business through tailored technical solutions.

Overview

1
1
year of professional experience

Work History

IT Salesperson and Technician

JB Hi-Fi
09.2024 - 02.2025
  • Enhanced customer loyalty through attentive service and regular follow-ups, leading to repeat business and referrals.
  • Utilized data analytics tools to gain insights into client preferences, enabling targeted marketing efforts that yielded higher conversion rates.
  • Collaborated with technical teams to provide customized solutions for clients, resulting in increased customer satisfaction.
  • Established trust-based relationships with stakeholders within target organizations allowing us access into previously untapped markets.

Swinburne IT Peer Mentor

Swinburne University of Technology
10.2024 - 12.2024
  • Conducted regular check-ins with mentees to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
  • Developed strong relationships with mentees, fostering a positive learning environment.
  • Encouraged mentees to develop strong decision-making and problem-solving skills.
  • Promoted a sense of belonging among peers by fostering an inclusive atmosphere within the mentoring program''s activities and discussions.

IT Technical Support Specialist

MYOM
08.2024 - 12.2024
  • Streamlined IT processes for increased efficiency and reduced downtime.
  • Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
  • Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
  • Employed remote support tools effectively for efficient troubleshooting of offsite issues.

Education

Bachelor of Science - Computer Science

Swinburne University of Technology
Melbourne, VIC
12-2024

High School Diploma -

SFX Greenherald International School
Bangladesh
08-2021

Skills

  • Solution selling
  • Objection handling
  • Pipeline management
  • Cold calling
  • Client relationship management
  • Problem-solving
  • Multitasking
  • Analytical thinking
  • Adaptability
  • Technical understanding
  • Customer technical support

Languages

English
Full Professional
Bengali
Native or Bilingual
Hindi
Full Professional

Timeline

Swinburne IT Peer Mentor

Swinburne University of Technology
10.2024 - 12.2024

IT Salesperson and Technician

JB Hi-Fi
09.2024 - 02.2025

IT Technical Support Specialist

MYOM
08.2024 - 12.2024

Bachelor of Science - Computer Science

Swinburne University of Technology

High School Diploma -

SFX Greenherald International School
Maisha Ahmed