Maisha Ahmed
Melbourne,VIC
Summary
Dynamic IT Salesperson and Technician at JB Hi-Fi, adept at solution selling and client relationship management. Enhanced customer loyalty through targeted marketing insights and established trust with stakeholders, unlocking new markets. Proven problem-solver with strong analytical skills, driving customer satisfaction and repeat business through tailored technical solutions.
Overview
1
1
year of professional experience
Work History
IT Salesperson and Technician
JB Hi-Fi
09.2024 - 02.2025
- Enhanced customer loyalty through attentive service and regular follow-ups, leading to repeat business and referrals.
- Utilized data analytics tools to gain insights into client preferences, enabling targeted marketing efforts that yielded higher conversion rates.
- Collaborated with technical teams to provide customized solutions for clients, resulting in increased customer satisfaction.
- Established trust-based relationships with stakeholders within target organizations allowing us access into previously untapped markets.
Swinburne IT Peer Mentor
Swinburne University of Technology
10.2024 - 12.2024
- Conducted regular check-ins with mentees to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
- Developed strong relationships with mentees, fostering a positive learning environment.
- Encouraged mentees to develop strong decision-making and problem-solving skills.
- Promoted a sense of belonging among peers by fostering an inclusive atmosphere within the mentoring program''s activities and discussions.
IT Technical Support Specialist
MYOM
08.2024 - 12.2024
- Streamlined IT processes for increased efficiency and reduced downtime.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
Education
Bachelor of Science - Computer Science
Swinburne University of Technology
Melbourne, VIC12-2024
High School Diploma -
SFX Greenherald International School
Bangladesh08-2021
Skills
- Solution selling
- Objection handling
- Pipeline management
- Cold calling
- Client relationship management
- Problem-solving
- Multitasking
- Analytical thinking
- Adaptability
- Technical understanding
- Customer technical support
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Full Professional
Timeline
Swinburne IT Peer Mentor
Swinburne University of Technology
10.2024 - 12.2024
IT Salesperson and Technician
JB Hi-Fi
09.2024 - 02.2025
IT Technical Support Specialist
MYOM
08.2024 - 12.2024
Bachelor of Science - Computer Science
Swinburne University of Technology
High School Diploma -
SFX Greenherald International School
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