Maisie Carpenter-Kludas
Bathurst,NSW
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Coles Supermarket
01.2022 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Education
Certificate III - Early Childhood Education
TAFE
Bathurst, NSW08.2025
High School Diploma -
Scone High School
Scone, NSW09.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Money handling abilities
- Product Knowledge
- Documentation
Timeline
Customer Service Representative
Coles Supermarket
01.2022 - 08.2022
Certificate III - Early Childhood Education
TAFE
High School Diploma -
Scone High School
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