Maisie Chadwick
Longwarry,Australia
Summary
Experienced Service Coordinator with extensive experience in the disability sector, bringing a strong background in client service delivery, relationship management, problem-solving, and workflow coordination. Demonstrated ability to create meaningful, positive change that enhances overall client satisfaction and organisational outcomes.
Hardworking, approachable, and highly effective in communication, with a genuine focus on building strong client rapport. I possess well-developed organisational skills gained through years of administrative and coordination roles, and I’m a motivated individual with broad industry knowledge and a readiness to take on new challenges.
With a high level of attention to detail, fast learning capability, strong technical proficiency, and a versatile mindset, I consistently contribute positively to any work environment. I am now seeking an exciting new opportunity to further develop my skills while continuing to grow both professionally and personally.
Overview
16
16
years of professional experience
Work History
Engagement Coordinator
Trucare
Pakenhm, VIC
10.2024 - 08.2025
- Coordination of individual support services which promote and increase a positive and community-inclusive lifestyle for people with a disability in accordance with the principles of the NDIS Quality and Safeguards Standards.
- Coordinated service delivery across multiple programs for diverse client needs.
- Developed and maintained relationships with clients, families, and service providers.
- Managed client assessments to ensure appropriate service planning and implementation.
- Facilitated communication between clients and support staff to enhance service effectiveness.
- Organized training sessions for staff on policies, procedures, and best practices.
- Monitored compliance with organizational standards and regulatory requirements consistently.
- Assisted in the development of individualized support plans tailored to each client.
- Advocated for client rights and needs within the community service framework.
- Handled incoming calls and inquiries from customers regarding services offered.
- Monitored email and phone communication to provide prompt responses and solutions.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Provided customer service to ensure client satisfaction.
- Provided timely feedback to management on service failures and customer concerns.
- Maintained accurate records of services provided for each client.
- Prepared monthly reports summarizing current service activities.
- Toggled between multiple systems and databases to look up information and update records.
- Conducted regular meetings with departmental staff to discuss current initiatives and projects.
- Updated internal systems with information related to new or revised services.
- Assisted with billing and invoicing for services rendered.
- Coordinated delivery of services to clients, ensuring timely and efficient support.
- Addressed and resolved client complaints and issues in a timely manner.
- Facilitated communication between clients, service providers, and internal teams.
- Managed and updated client databases to ensure accurate and current information.
Service Coordinator
Lifestyle Centred Services
Seaford, VIC
01.2019 - 10.2024
- Coordination of individual support services which promote and increase a positive and community-inclusive lifestyle for people with a disability in accordance with the principles of the NDIS Quality and Safeguards Standards.
- Supervise delivery of quality, flexible and individual services in response to each client's needs.
- Responsible for creation and management of client' support rosters.
- Preparation and recording of all client documents, providing exceptional client' service across all channels, creating and operating client profiles, communicating and liaising with senior management.
- Other responsibilities include archiving documents, assisting teams with leave relief and seeking further opportunities if work is quiet.
- Established and maintained effective links and positive working relationships with client's, families and external stakeholders
- Coordinate and support staff with person focused development, implementation and review individual plans in conjunction with the consumers, families, carers, Support Coordinators, other client' services and significant others in accordance with legislative requirements
- Creation, Processing & Tracking client profiles and documentation using Brevity system/program
- Monitoring and reporting on restrictive interventions and behaviour management strategies
- Attending internal and external participant meetings including meetings with government agencies, community partners and client advocacy groups
- Ensuring accurate recording, maintenance and security of client documentation and files
- Demonstrating sensitivity to Culturally and Linguistically Diverse individuals and communities
- Coordinating attendant care to meet individual needs of each client in their home, community or residential service
- Ensuring an open and consultative decision-making process on all relevant matters to all key stakeholders of the organization
- Ensuring confidentiality and rights of individuals are upheld 100% of the time
- Ensuring incident reports are recorded and acted upon appropriately and in a timely fashion
- Seeking and recording feedback and any complaints received
- Undertaking continual professional development and training
- Undertaking organization improvement and upholding Risk Management processes.
- Demonstrating commitment to Occupational Health and Safety through participation in formal and informal discussions, workplace visits and hazard reports
Health Information Services Clerk
Monash Health
01.2016 - 12.2018
- Responsible for prepping and scanning all patient documents from multiple Monash Health Hospital sites, creating new patient tracking profiles, communicating and liaising with senior management.
- Other responsibilities included archiving documents, recording daily statistics and locating missing information.
- Processing & Tracking patient documents using IPM program
- Prepping medical records in correct format and order
- Scanning patient documents and completing all batch loads
- Locating missing documents from various hospital wards
- Identifying different types of patient admissions and information
- Preparation of Emergency Department medical records
- Answering incoming phone calls from doctors, wards clerks and patients
- Prepping Maternity, Outpatients and Mental Health records
- Archiving and tracking all documents to specific boxes
- Prepping loose documentation and information
Guest Services Representative
Scandinave Spa Whistler
01.2015 - 12.2016
- Responsible for greeting guests, answering multi-line switchboard telephone system, checking guests into the spa experience and answering all enquiries, handling complaints, booking spa treatment appointments, communicating with massage therapists and providing administrative support for senior management.
- Effective communication while promoting a welcoming atmosphere upon guest arrival
- Maintaining and promoting positive client and work relationships
- Monitoring and handling enquiries and complaints
- Managing guest waitlist due to capacity limits
- Providing support, advice and training for new staff
Team Coordinator
Crowe Horwath
01.2010 - 12.2014
- Responsible for monthly reporting documentation, creating new client profiles, generating new reports, following up client documents, reception duties & tasks and administrative support to the internal teams and departments.
- Other responsibilities included event planning, meeting room preparation, internal work function planning, partner appointment setting and calendar management, archiving documents and communicating with senior management.
- Receiving incoming calls and enquiries via the multi-line switchboard telephone system
- Attending monthly conference calls and taking valuable minutes
- Distributing incoming and outgoing post and information to relevant parties
- Preparation and distribution of minutes and agendas
- Photocopying and creating documents as required and circulating as directed
- Maintaining filing systems
- Invoicing, banking and petty cash handling.
- Booking client appointments and taking client messages
- OH&S Representative with First Aid & CPR certificates
- Contacting client's and carrying out client follow ups
- Communicating and implementing new changes/procedures with my team
- Carrying out multiple tasks with efficiency and reliability in a timely manner
- Preparing client documents for signing
- Competent in the use of Microsoft Word, Excel & Powerpoint
- Finalising all faxes, emails & letter postage
Education
CHILD PROTECTION REFRESHER CERTIFICATE - Online
Epec Education
01.2023
CERTIFICATE IV - HOSPITALITY
Octopus Employment
10.2015
CERTIFICATE III - AGRICULTURE (HORSE BREEDING)
Box Hill Tafe
01.2009
CERTIFICATE II - BUSINESS
Crowe Horwath
01.2009
CERTIFICATE II - EQUINE INDUSTRY
Goulburn Ovens Tafe
01.2008
COMPLETION OF VCE - UNITS 1, 2, 3 & 4
Beaconhills College
01.2008
Skills
- Service Coordination
- Customer Relationship Management
- Effective Communication
- Problem Solving & Decision Making
- Conflict Resolution
- Client Assessments
- Support plan Development
- Organizational Skills
- Strategic Thinking
- Attention to Detail
- Compliance & Documentation Accuracy
- Client Relationship Building
- Empathy
- Team Culture & Positive Focus
- Proactivity
- Trustworthiness & Reliability
- Resilience
- Self-Awareness
- Emotional Intelligence
- Client Advocacy
Accomplishments
• Demonstrated understanding and knowledge within the Disability Industry, with several years' experience delivering and coordinating client services.
• Recognized skill in developing external relationships that effectively promote increased client referrals, boosting overall team production.
• Consistently receiving positive client feedback, renowned ability to build client relationships and rapport that exceed expectations, with a personable approach.
• Proven ability to be an incredibly reliable employee, extremely passionate about team culture, connection and positivity.
• Exceptional problem-solving and decision-making skills, always handled within a timely manner to promote performance.
• Recognized skill in developing external relationships that effectively promote increased client referrals, boosting overall team production.
• Consistently receiving positive client feedback, renowned ability to build client relationships and rapport that exceed expectations, with a personable approach.
• Proven ability to be an incredibly reliable employee, extremely passionate about team culture, connection and positivity.
• Exceptional problem-solving and decision-making skills, always handled within a timely manner to promote performance.
References
References available upon request.
Timeline
Engagement Coordinator
Trucare
10.2024 - 08.2025
Service Coordinator
Lifestyle Centred Services
01.2019 - 10.2024
Health Information Services Clerk
Monash Health
01.2016 - 12.2018
Guest Services Representative
Scandinave Spa Whistler
01.2015 - 12.2016
Team Coordinator
Crowe Horwath
01.2010 - 12.2014
CHILD PROTECTION REFRESHER CERTIFICATE - Online
Epec Education
CERTIFICATE IV - HOSPITALITY
Octopus Employment
CERTIFICATE III - AGRICULTURE (HORSE BREEDING)
Box Hill Tafe
CERTIFICATE II - BUSINESS
Crowe Horwath
CERTIFICATE II - EQUINE INDUSTRY
Goulburn Ovens Tafe
COMPLETION OF VCE - UNITS 1, 2, 3 & 4
Beaconhills College