Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
More About Me!
References
Timeline
Generic

Maisie Connel

Boondall,QLD

Summary

Experienced Crew Trainer known for maintaining high productivity and efficiency in task completion. Specialize in team leadership, training program development, and performance evaluation to enhance operational workflows. Excels in communication, problem-solving, and adaptability, ensuring smooth team dynamics and effective training environments. Keen to continue on developing skills and take on new challenges.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Crew Trainer

Mcdonalds Virginia
Boondall, QLD
02.2022 - Current
  • Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
  • Monitored performance of crew members in the field, providing feedback and guidance when needed.
  • Created detailed reports on employee performance metrics for senior management review.
  • Collaborated with other trainers to develop effective methods for teaching new concepts.
  • Constantly looked for opportunities for development through completing courses, such as the CERT III in Retail.
  • Provided exceptional customer service to ensure satisfaction and was always selected to represent the store on visits and store assessments.
  • Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
  • Demonstrated knowledge of menu items in order to answer customer questions accurately.
  • Cultivated strong relationships with clients by remembering their names and orders.

Barista / Barista Trainer

McDonalds Virginia
Boondall, QLD
02.2022 - Current
  • Assessed skill levels of new and existing baristas, providing individualized training plans.
  • Facilitated open dialogue between trainers and employees regarding job expectations, policies, and procedures.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.

Customer Service Assistant

Panda Pearls
Wavell, QLD
01.2022 - 12.2022
  • Assisted customers over the phone, providing helpful information regarding products and services.
  • Provided product knowledge to customers through effective communication.
  • Processed payments accurately and efficiently using cash registers and other point of sale systems.
  • Maintained a clean and organized work area at all times.
  • Organized promotional displays according to company guidelines.
  • Developed relationships with repeat customers by recognizing individual preferences when possible.

Education

Wavell State High School
Wavell Heights, QLD

Skills

  • Training documentation
  • Employee motivation
  • Relationship management
  • Safe food handling
  • POS systems
  • Problem-solving
  • Staff education and training
  • Team leadership and supervision
  • Cash handling

Certification

  • CERT III in Retail

Accomplishments

  • 2025 Prefect
  • 2024 QDU Debating Team Member
  • President of the Wavell Student Representative Council
  • One of only twenty Queenslanders selected for the Big Dreamers Personal Development Program for 13-17 year olds.
  • I love anything to do with music! I have played the Alto and Baritone Saxaphone for eight years.

More About Me!

I come from a big family of seven.

I have four brothers and am a twin!

I play the saxophone and guitar. 

I am passionate about staying active and excersise.

References

References available upon request.

Timeline

Crew Trainer

Mcdonalds Virginia
02.2022 - Current

Barista / Barista Trainer

McDonalds Virginia
02.2022 - Current

Customer Service Assistant

Panda Pearls
01.2022 - 12.2022

Wavell State High School

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Maisie Connel