Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
Generic

Maisie Maclean

Elsternwick,VIC

Summary

I am a very reliable and hardworking individual. I have just moved here to Melbourne from Ireland where I worked in a childcare setting Monday-Friday and then in a pub/kitchen from Friday-Sunday. I work well with people of all ages and am very customer focused. I have the ability to prioritise tasks and use my own initiative paying specific attention to detail and accuracy.

Overview

7
7
years of professional experience
1
1
Certification

Work History

FOH Team Member

Flour Child
06.2024 - Current
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.

Cashier

Trialto Meats
02.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Waitress

The Rifle Club Bang Bang
11.2023 - 03.2024
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.

Bar Staff Member

Willy Campbell
03.2023 - 09.2023
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Prepared garnishes by evenly slicing and pitting fruits.

Kitchen Staff Member

Willy Campbell
03.2023 - 09.2023
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Childcare Worker

Little Acorns, Kilcoona , Headford, Co.Galway
09.2021 - 09.2023
  • I worked in afterschool with the ages from 5-12 years , part time and full time during school break.
  • I worked with 3 kids with ASD that were in my class , as they have a unit attached from the school.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Planned and guided age-appropriate tasks like reading, crafts and outdoor play.
  • Provided emotional support and guidance to children during difficult times.
  • Promoted good behavior with positive reinforcement methods.

Cleaner Helper

Little Acorns
09.2021 - 09.2023
  • Improved cleanliness and sanitation by diligently performing daily cleaning tasks.
  • Completed deep cleans as scheduled, resulting in improved overall cleanliness levels within the facility.
  • Contributed to a well-organized stockroom by monitoring inventory levels and promptly notifying supervisors of supply needs.
  • Delivered exceptional floor care services including vacuuming, mopping, and polishing to enhance the overall appearance of spaces walked upon daily by clients and employees alike.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.

Supervisor/ Fast Food Crew Member

Barry
01.2018 - 01.2021
  • I opened and closed the restaurant.
  • I cashed up the till after every shift.
  • I trained in several other new employees.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Achieved results by working with staff to meet established targets.

Skills

  • Able to work long hours in a fast-paced restaurant while on feet
  • Impressive skills in delivering friendly customer service
  • Excellent time-management skills and consistently on time to shift
  • Capable of working on a team and maintaining a professional demeanor
  • Knowledge of food safety standards and proper food handling
  • Above average ability to multitask and prioritize tasks during shift
  • Proficient with money handling credit card processing and basic math

Accomplishments

    In September 2023 I ran 19km for Tour De Picnic. I raised over €500 for 3 charities which are Children's Health Foundation, ISPCC, Jack and Jill Children's Foundation.

Certification

  • Responsible service of alcohol certification VIC - Cleartowork.com.au
  • White card
  • Traffic control & traffic management

Timeline

FOH Team Member

Flour Child
06.2024 - Current

Cashier

Trialto Meats
02.2024 - Current

Waitress

The Rifle Club Bang Bang
11.2023 - 03.2024

Bar Staff Member

Willy Campbell
03.2023 - 09.2023

Kitchen Staff Member

Willy Campbell
03.2023 - 09.2023

Childcare Worker

Little Acorns, Kilcoona , Headford, Co.Galway
09.2021 - 09.2023

Cleaner Helper

Little Acorns
09.2021 - 09.2023

Supervisor/ Fast Food Crew Member

Barry
01.2018 - 01.2021
  • Responsible service of alcohol certification VIC - Cleartowork.com.au
  • White card
  • Traffic control & traffic management

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Maisie Maclean