Maison cross
Perth ,WA
Summary
Service-driven professional with 6-years background in customer service sector. Personable and reliable looking to extend these skills and learn more.
Overview
8
8
years of professional experience
Work History
Section Waiter
Coca Chu
Hamilton Island , QLD
02.2023 - 02.2024
- Served and maintained a busy restaurant of 350 plus covers per night.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Provided exceptional service that reflected restaurant standards and core values.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Receptionist
Cardrona
Otago , Cardrona
06.2022 - 10.2022
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Food and Beverage Attendant
Sails
Hamilton Island , QLD
10.2021 - 06.2022
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Offered product samples, answered questions and suggested products.
- Effectively multitasked within fast-paced environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Senior Stylist
Apar HAIR studios
Brisbane , Qld
10.2017 - 11.2021
- Stayed on top of industry trends to consistently offer each customer current, relevant style advice.
- Maintained and enforced strict and up to date sanitation and social distancing policies both employee and customer satisfaction.
- Consistently increased annual revenue month to month.
- Pre-booked future appointments to increase repeat business.
Team Leader
Schnitz
Brisbane , Qld
10.2016 - 10.2017
- Served lunch and dinner to 50-100 people per shift at a national chain restaurant.
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time.
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty.
- Interviewed, hired and trained new quality customer service representatives.
Mcdonalds
Crew member
Brisbane , Qld
09.2015 - 10.2016
- Handled any customer complaints, questions and inquiries.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Cross-trained in every store role to maximize operational knowledge.
- Answered customer inquiries in regard to nutritional information and menu offerings.
Education
High School Diploma -
Springfield Central Start High School
Brisbane , Qld01.2016
Certificate 2 Hospitality -
Springfield Central State High
2016
Certificate 2 Workplace Practices
Springfield Central State High
2016
Rsa
Springfield Central State High
2016
Certificate 3 in hairdressing -
ApaR Hair Studios
01.2020
Covid Safe Certification
ApaRCovidQldQldApar Hair Studios
2021
Skills
- Cosmetology principles knowledge
- Business management
- Customer consulting
- Quick learner
- Complaint logging and resolution
- Training and mentoring
- Reporting
- Multitasking
- Computer skills
- Team development
- Key accounts and territory management
References
References available upon request.
Timeline
Section Waiter
Coca Chu
02.2023 - 02.2024
Receptionist
Cardrona
06.2022 - 10.2022
Food and Beverage Attendant
Sails
10.2021 - 06.2022
Senior Stylist
Apar HAIR studios
10.2017 - 11.2021
Team Leader
Schnitz
10.2016 - 10.2017
Mcdonalds
Crew member
09.2015 - 10.2016
High School Diploma -
Springfield Central Start High School
Certificate 2 Hospitality -
Springfield Central State High
Certificate 2 Workplace Practices
Springfield Central State High
Rsa
Springfield Central State High
Certificate 3 in hairdressing -
ApaR Hair Studios
Covid Safe Certification
ApaRCovidQldQldApar Hair Studios