Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Maison cross

Perth ,WA

Summary

Service-driven professional with 6-years background in customer service sector. Personable and reliable looking to extend these skills and learn more.

Overview

8
8
years of professional experience

Work History

Section Waiter

Coca Chu
Hamilton Island , QLD
02.2023 - 02.2024
  • Served and maintained a busy restaurant of 350 plus covers per night.
  • Maintained dining and food service areas to maximize safety and cleanliness.
  • Provided exceptional service that reflected restaurant standards and core values.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Receptionist

Cardrona
Otago , Cardrona
06.2022 - 10.2022
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.

Food and Beverage Attendant

Sails
Hamilton Island , QLD
10.2021 - 06.2022
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Offered product samples, answered questions and suggested products.
  • Effectively multitasked within fast-paced environment.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Senior Stylist

Apar HAIR studios
Brisbane , Qld
10.2017 - 11.2021
  • Stayed on top of industry trends to consistently offer each customer current, relevant style advice.
  • Maintained and enforced strict and up to date sanitation and social distancing policies both employee and customer satisfaction.
  • Consistently increased annual revenue month to month.
  • Pre-booked future appointments to increase repeat business.

Team Leader

Schnitz
Brisbane , Qld
10.2016 - 10.2017
  • Served lunch and dinner to 50-100 people per shift at a national chain restaurant.
  • Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time.
  • Warmly greeted new and returning customers and developed relationships resulting in customer loyalty.
  • Interviewed, hired and trained new quality customer service representatives.

Mcdonalds

Crew member
Brisbane , Qld
09.2015 - 10.2016
  • Handled any customer complaints, questions and inquiries.
  • Counted out cash drawers at end of each shift and logged profits into computer system.
  • Cross-trained in every store role to maximize operational knowledge.
  • Answered customer inquiries in regard to nutritional information and menu offerings.

Education

High School Diploma -

Springfield Central Start High School
Brisbane , Qld
01.2016

Certificate 2 Hospitality -

Springfield Central State High
2016

Certificate 2 Workplace Practices

Springfield Central State High
2016

Rsa

Springfield Central State High
2016

Certificate 3 in hairdressing -

ApaR Hair Studios
01.2020

Covid Safe Certification

ApaRCovidQldQldApar Hair Studios
2021

Skills

  • Cosmetology principles knowledge
  • Business management
  • Customer consulting
  • Quick learner
  • Complaint logging and resolution
  • Training and mentoring
  • Reporting
  • Multitasking
  • Computer skills
  • Team development
  • Key accounts and territory management

References

References available upon request.

Timeline

Section Waiter

Coca Chu
02.2023 - 02.2024

Receptionist

Cardrona
06.2022 - 10.2022

Food and Beverage Attendant

Sails
10.2021 - 06.2022

Senior Stylist

Apar HAIR studios
10.2017 - 11.2021

Team Leader

Schnitz
10.2016 - 10.2017

Mcdonalds

Crew member
09.2015 - 10.2016

High School Diploma -

Springfield Central Start High School

Certificate 2 Hospitality -

Springfield Central State High

Certificate 2 Workplace Practices

Springfield Central State High

Rsa

Springfield Central State High

Certificate 3 in hairdressing -

ApaR Hair Studios

Covid Safe Certification

ApaRCovidQldQldApar Hair Studios

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Maison cross