Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Maisy Birdsall

Randwick,NSW

Summary

I am a success driven, hard worker with a very high interest in learning new areas and learning fast. My organisational skills always put me one step ahead and this alongside my determination allows me to focus on my future and what I want to achieve. I value my enthusiastic and open mind in tough situations. Due to me going straight into the workplace from school I believe this has given me that extra experience to really understand the ways of working full time, which is something I have enjoyed a lot. I have always been professional and punctual. My role in various jobs over the years has given me a lot of insight into approaching situations in different ways. I fully understand my position within the companies I have worked for, and they will confirm my committed and trustworthy nature.

Overview

8
8
years of professional experience

Work History

EA/PA to the Directors

Bradfield Badgerfox
06.2024 - Current
  • Managed daily invoices, reports and proposals.
  • Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
  • Participated in frequent communication with other team members, vendors, purchasers, and contractors throughout the campaigns.
  • Attend photo appointments, ensuring no detail is missed, write copy, and finalise all advertising before launches.
  • Compiled meeting agendas and supportive materials ahead of meetings.
  • Managed two directors' calendars and scheduled meetings, ensuring efficient use of time.
  • Ensured that all tasks assigned were completed accurately and delivered in a timely manner.
  • Reply to emails, letters, and correspondence on behalf of executives.
  • Delivered optimal administrative, customer service and case management support.

DUTY MANAGER

VIRGIN ACTIVE
10.2022 - 05.2024
  • Managing and working with several teams and heads of departments to ensure the club runs smoothly and meets targets each day.
  • Maintaining equipment and building upkeep.
  • Answering member inquiries via email, phone, and in-club.
  • First point complaint escalations.
  • Providing member tours, and processing sign-ups and cancellations.
  • Performing weekly safety checks and health and safety inductions.
  • Ensuring monthly banking statements are cross-checked and accurate.
  • Roster team members accordingly.

COURSE EVENT MANAGER

FIRST KICK FOOTBALL
08.2021 - 09.2022
  • I started here as a part-time office administrator and progressed my way to a full-time course event manager.
  • Making sure the courses run smoothly and are fully staffed at all times.
  • Dealing with children and having to have a specific number of adults to children ratio for health and safety reasons.
  • Keeping records up to date with any information that may change.
  • Ensuring all registers are up to date, with payments, personal details, and any medical concerns.

CALL HANDLER

NHS TEST AND TRACE
05.2020 - 08.2021
  • Making a variety of calls to the public.
  • Providing them with the appropriate information about their test results and next steps for isolation.
  • Give them the appropriate information to best equip them, ensuring they are following the government guidelines accordingly.
  • The different types of calls would include isolation calls, contact contracting calls, and positive case calls.
  • Each one with different advice needed.
  • For example, financial, mental health, and home issues.

BUSINESS ADMINISTRATOR

YCC SERVICE CENTRE
09.2018 - 01.2020
  • Being at the forefront of the company while dealing with customers face-to-face.
  • Answering phone calls and emails related to customer car inquiries or concerns they may have.
  • Filing paperwork while updating the online system.
  • Invoicing, taking payments, adding expenses, and sorting returns.
  • Dealing with third-party companies.
  • Driving

SOCIAL MEDIA COORDINATOR

GLASGOWS
07.2017 - 08.2018
  • Analyze trends on different social media channels.
  • Uploading videos, images, and statuses with consideration of trends and analytics.
  • Creating and uploading blogs to our website.
  • Writing various PR pieces for a wider audience.
  • Marketing and assisting with several different high-end awards, seminars, and conferences.

Education

High School -

ALL HALLOWS' CATHOLIC HIGH SCHOOL
01.2017

Skills

  • Calendar management
  • Invoice processing
  • Email correspondence
  • Customer service
  • Executive support
  • Administrative support
  • Team management
  • Organisation

Awards

  • Level 3 Digital Marketing
  • Level 3 Business Administration
  • Google Garage Certificate
  • First Aid & CPR Certificate
  • White Card Certificate

Timeline

EA/PA to the Directors

Bradfield Badgerfox
06.2024 - Current

DUTY MANAGER

VIRGIN ACTIVE
10.2022 - 05.2024

COURSE EVENT MANAGER

FIRST KICK FOOTBALL
08.2021 - 09.2022

CALL HANDLER

NHS TEST AND TRACE
05.2020 - 08.2021

BUSINESS ADMINISTRATOR

YCC SERVICE CENTRE
09.2018 - 01.2020

SOCIAL MEDIA COORDINATOR

GLASGOWS
07.2017 - 08.2018

High School -

ALL HALLOWS' CATHOLIC HIGH SCHOOL

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Maisy Birdsall