Mai Thi Hoa Huynh
North Sunshine,Vic
Summary
Hardworking Leading Hand driven to improve productivity and maximize customer satisfaction. Expert Customer service and offering over 10 years experience retails.
Overview
27
27
years of professional experience
Work History
Leading Hand
Princes Linen Service Company
02.2023 - Current
- Developed a strong rapport with staff members through effective communication and leadership skills.
- Enhanced team productivity by efficiently allocating tasks and closely monitoring progress.
- Facilitated smooth workflows by proactively identifying potential issues and implementing corrective measures.
- Promoted safety awareness among the workforce, leading to reduced incidents and accidents on site.
Processing Operatior
Olam Foods Ingredients Company
08.2022 - 01.2023
- Managed inventory levels, ensuring adequate supplies were available to meet production demands without excess stock accumulation.
- Ensured safe working environment by adhering to established safety procedures and guidelines.
- Streamlined processes by identifying areas for improvement and implementing necessary changes.
- Documented production data accurately, facilitating analysis of trends and identification of potential improvements.
Store Manager of Operations
Old Man Pho Restaurant
12.2020 - 03.2022
- Increased sales by 50% with special displays and promotions.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager of Operations
NTran Bakery
01.2012 - 11.2020
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
Lead Flight Attendant
Vietnam Airlines
01.1997 - 12.2011
- Handled difficult situations professionally, maintaining composure under pressure while providing effective solutions.
- Conducted pre-flight briefings for crew members, ensuring proper understanding of safety protocols and expectations.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Streamlined communication between cabin crew members during flights, enhancing teamwork and collaboration within the team.
Education
GED -
Airline University
Ho Chi Minh City Vietnam01.1996
High School Diploma -
Long Xuyen High School
Long Xuyen Vietnam 05.1995
Skills
- Workplace Safety
- Safety Protocols
- Quality Assurance
- Production tracking
- Professional Appearance
- Guest Services
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Leading Hand
Princes Linen Service Company
02.2023 - Current
Processing Operatior
Olam Foods Ingredients Company
08.2022 - 01.2023
Store Manager of Operations
Old Man Pho Restaurant
12.2020 - 03.2022
Store Manager of Operations
NTran Bakery
01.2012 - 11.2020
Lead Flight Attendant
Vietnam Airlines
01.1997 - 12.2011
GED -
Airline University
High School Diploma -
Long Xuyen High School
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