I am a Master of Information Technology student at the University of Technology, Sydney (UTS), combining hands-on retail experience with strong analytical and customer-centric skills. My time at Rose Mixed Business in Lidcombe sharpened my ability to manage high-volume customer interactions, operate registers with accuracy, handle cash and card transactions efficiently, and maintain smooth store operations during peak hours. Working in a fast, community-driven environment taught me to stay calm under pressure, solve problems quickly, and make every customer feel taken care of — qualities that translate directly to any customer-facing role.
Across all my roles in retail, sales, and client engagement, I’ve consistently improved customer satisfaction through clear communication, active listening, and a mindset focused on results. I’m adaptable, reliable, and detail-oriented, whether I’m organizing stock, supporting sales targets, or ensuring accurate processes.
With a background that blends tech literacy, retail operations, and people skills, I bring a unique ability to work efficiently, learn quickly, and contribute meaningfully from day one. I'm looking to apply this mix of practical retail experience and technical strength in a dynamic environment where great service and a strong work ethic truly matter.
• Managed stock on the shop floor and maintained tidy, well-organized merchandise displays.
• Assisted customers by understanding their preferences, and recommending suitable products.
Helped maintain store presentation, and supported smooth daily operations during busy periods.
• Worked with the team to ensure shelves were replenished, and the store remained easy for customers to navigate.
Contacted potential clients through calls and presentations, clearly explaining the company's products and services.
• Supported the sales pipeline by tracking leads, maintaining organized records, and ensuring timely follow-ups.
• Met weekly sales targets by converting qualified leads into confirmed business opportunities.
• Assisted with preparing marketing materials and gathering customer feedback to improve outreach strategies.
Strengthened customer relationships through consistent communication and professional client handling.
Helped organize college-level student events by coordinating logistics, scheduling activities, and preparing necessary resources.
Worked with fellow committee members to plan event themes, structure, and flow, ensuring everything was ready ahead of time.
Guided and supported volunteers during events, helping to manage crowd flow, registrations, and on-ground operations.
• Communicated with students, faculty, and vendors to keep everyone informed and aligned throughout the planning process.
• Assisted in post-event reviews by collecting feedback, and contributing ideas to improve future events.
IELTS (Academic) - Band 8.0