Summary
Overview
Work History
Education
Skills
Accomplishments
Student Visa
Languages
Websites
IELTS
Timeline
Hi, I’m

Maitreyi Erande

Sydney,Australia

Summary

I am a Master of Information Technology student at the University of Technology, Sydney (UTS), combining hands-on retail experience with strong analytical and customer-centric skills. My time at Rose Mixed Business in Lidcombe sharpened my ability to manage high-volume customer interactions, operate registers with accuracy, handle cash and card transactions efficiently, and maintain smooth store operations during peak hours. Working in a fast, community-driven environment taught me to stay calm under pressure, solve problems quickly, and make every customer feel taken care of — qualities that translate directly to any customer-facing role.

Across all my roles in retail, sales, and client engagement, I’ve consistently improved customer satisfaction through clear communication, active listening, and a mindset focused on results. I’m adaptable, reliable, and detail-oriented, whether I’m organizing stock, supporting sales targets, or ensuring accurate processes.

With a background that blends tech literacy, retail operations, and people skills, I bring a unique ability to work efficiently, learn quickly, and contribute meaningfully from day one. I'm looking to apply this mix of practical retail experience and technical strength in a dynamic environment where great service and a strong work ethic truly matter.

Overview

4
years of professional experience

Work History

Rose Mixed Business
Yagoona, Australia

Retail Assistant
02.2025 - 10.2025

Job overview

  • Monitored stock levels, and assisted in managing inventory to prevent shortages during peak times.
  • Handled cash safely and consistently maintained an accurate till, reflecting strong financial responsibility.
  • Addressed customer queries with patience, and professionalism.
  • Upheld store cleanliness and presentation standards throughout the day to create a pleasant environment for customers.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.

Westside(Tata Group)
Pune, India

Retail Sales & Customer Experience Associate
02.2024 - 05.2024

Job overview

• Managed stock on the shop floor and maintained tidy, well-organized merchandise displays.
• Assisted customers by understanding their preferences, and recommending suitable products.
Helped maintain store presentation, and supported smooth daily operations during busy periods.
• Worked with the team to ensure shelves were replenished, and the store remained easy for customers to navigate.

  • Resolved customer complaints quickly and professionally.

1Stop
Pune, India

Marketing Intern
07.2023 - 01.2024

Job overview

Contacted potential clients through calls and presentations, clearly explaining the company's products and services.
• Supported the sales pipeline by tracking leads, maintaining organized records, and ensuring timely follow-ups.
• Met weekly sales targets by converting qualified leads into confirmed business opportunities.
• Assisted with preparing marketing materials and gathering customer feedback to improve outreach strategies.
Strengthened customer relationships through consistent communication and professional client handling.

ETSA Student Association Associates
Pune, India

Event Coordinator
05.2021 - 01.2023

Job overview

Helped organize college-level student events by coordinating logistics, scheduling activities, and preparing necessary resources.
Worked with fellow committee members to plan event themes, structure, and flow, ensuring everything was ready ahead of time.
Guided and supported volunteers during events, helping to manage crowd flow, registrations, and on-ground operations.
• Communicated with students, faculty, and vendors to keep everyone informed and aligned throughout the planning process.
• Assisted in post-event reviews by collecting feedback, and contributing ideas to improve future events.

Education

University of Technology Sydney
Sydney, Australia

Master of Information Technology
12.2025

Pimpri Chinchwad College of Engineering
Pune, India

B.E. from ENTC
01.2023

Skills

  • Customer Service & Sales
  • Visual Merchandising
  • Inventory Control & Stock Replenishment
  • POS Systems
  • Project Management
  • Microsoft Excel
  • POS systems
  • Product restocking
  • Inventory replenishment
  • Customer assistance

Accomplishments

  • Volunteering experience at DYANDA Foundation, an NGO, assisting in the distribution of clothes and books to underprivileged children.
  • Ability to consistently achieve and exceed sales targets in a competitive retail environment.
  • Successfully managed and executed multiple student events from conception to completion.

Student Visa

48 hours per fortnight during semesters and full-time during breaks.

Languages

English
Full Professional
Hindi
Professional
Marathi
Native/ Bilingual

IELTS

IELTS (Academic) - Band 8.0

Timeline

Retail Assistant

Rose Mixed Business
02.2025 - 10.2025

Retail Sales & Customer Experience Associate

Westside(Tata Group)
02.2024 - 05.2024

Marketing Intern

1Stop
07.2023 - 01.2024

Event Coordinator

ETSA Student Association Associates
05.2021 - 01.2023

University of Technology Sydney

Master of Information Technology

Pimpri Chinchwad College of Engineering

B.E. from ENTC
Maitreyi Erande