Work Preference
Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Working Rights
References
Generic
Open To Work

MAIWASE LUNGU

Mount Nasura,WA

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Client Services OfficerBilling ClerkFront Office ReceptionistFront Office ReceptionistAdministrative Assistant

Work Type

Full Time

Location Preference

HybridOn-Site
Location: Mount Nasura, WAPerth, WA
Open to relocation: No

Salary Range

36/hr - 46/hr

Important To Me

Career advancementWork-life balanceFlexible work hoursPersonal development programsWork from home optionPaid time offPaid sick leave

Summary

Dynamic Administrative Professional with a robust analytical background in medical billing, adept at efficiently resolving disputes and addressing billing inquiries. With two years of hands-on experience in executing complex billing procedures and collaborating with private and commercial insurance carriers, demonstrated proficiency in streamlining processes. Additionally, six years as a receptionist reflect a strong track record in managing fast-paced front desk operations while delivering exceptional administrative support and customer service. Committed to enhancing organizational effectiveness through strong planning, communication skills, and teamwork.

Overview

15
15
years of professional experience
4
4
Certification

Work History

Administration Officer

Centrecare Inc
Perth, Western Australia
02.2026 - Current
  • Reviewed vendor contracts to verify pricing and terms accuracy.
  • Communicated with vendors regarding invoice discrepancies and payment status.
  • Maintained up-to-date billing system in the Penelope Database.
  • Responded to client inquiries regarding billing discrepancies by researching issues.
  • Processed invoices using accounting software.
  • Prepared the credit card reconciliation report monthly.
  • Took payments vis eftpos and invoiced in Penelope Database and prepared receipts.
  • Trained the Customer Services Officers on billing processes to ensure accurate invoicing.
  • oversaw the day-to-day operation of an office and associated equipment and supplies.
  • Prepared quotes for services and organized Counsellors to attend on-site support sessions.

Client Services Officer

Centrecare Inc
Perth, WA
01.2024 - 02.2026
  • Act as the representative first point of contact for all clients, welcoming them, and signing them into appointments.
  • Managing a steady flow of inbound calls from clients looking to book appointments, or seeking information on services.
  • Conducting follow-up calls to clients seeking outstanding paperwork.
  • Making amendments to any canceled or rescheduled appointments.
  • Diary management – working closely with the clinicians to ensure no appointment clashes.
  • Managing a busy inbox of queries, answering, responding, or directing in a pleasant, prompt, accurate, and efficient manner.
  • Following a step-by-step booking process in accordance with each client’s contract and requirements.
  • Assisted in developing client relationships by responding promptly to emails, phone calls and other forms of communication.
  • Helping the clinical services manager organize and set up conflict management, the manager-initiated referrals and on-site cases.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Managed the preparation of quotes for clients based on their requirements.

Dental Administration Coordinator

Edental
Perth, WA
10.2023 - 01.2024
  • Management of appointments.
  • Settlement of accounts.
  • Front Desk Coordination.
  • Coordinate the assignment of patients, track, and facilitate patient appointments.
  • Contribute to actively engaging patients with the clinic for their follow-up care, regulatory compliance.
  • Accounts and banking reconciliation.
  • Attend internal and off-site trainings, committees, meetings, and other relevant events, as appropriate.
  • Perform other related duties as assigned.
  • Processed employee expense claims within established guidelines and timelines.
  • Ensured compliance with company policies and procedures related to administrative activities.
  • Served as the first point of contact for incoming calls and visitors, providing excellent customer service and directing inquiries appropriately.

Billing Clerk

Mary Begg Health Services
Kalumbila, Zambia
01.2022 - 04.2023
  • Receiving and replying to emails in accordance with the front office and billing as well.
  • Attending to any other tasks given by the Financial Officer and the Assistant Clinic Manager.
  • Used various health record indexes and storage retrieval systems to manage medical billing.
  • Prepared and updated a new system to handle billing needs with improved accuracy, reliability, and overall performance.
  • Used the computer system to record weekly expenditures and balances.
  • Deal with all things finance, including the billing of charge sheets, sending of invoices, preparing bills for private-paying patients, banking, and all related financial activities.
  • Handling of petty cash.
  • For private-paying patients, inform the front office or the patient directly of the charges for services/procedures prior to any treatment, and collect deposits accordingly.
  • File all patient charge sheets, and maintain proper accounting for audit purposes.
  • Assist with training any front-office staff on the patient billing process and computer software systems to promote accurate and timely billing.
  • Receive and deposit all private patient cash payments as directed by the Finance Manager (daily, weekly, monthly).
  • Reviewed account information to confirm that patient and insurance information is accurate and complete.
  • Oversaw medical coding, charge entry, claims, pharmacy communications, and other day-to-day operations of the billing department.
  • Handled billing, waivers, and claims for private and commercial clients.
  • Kept accounts current with facility-approved reporting and analysis strategies.
  • Maintained a high accuracy rate on the daily production of completed reviews.
  • Handled billing for the full complement of practice providers.
  • Prepared bills, invoices, and bank deposits as needed.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.

Front Office Receptionist

Mary Begg Health Services
Kalumbila
09.2018 - 01.2022
  • Handled payment processing and provided customers with receipts and proper bills and change
  • Answered office phone and emails to schedule appointments, answer questions, and document information
  • Greeted incoming patients and verified paperwork to manage smooth intake processes
  • Managed customer complaints and rectified issues to complete satisfaction
  • Organized resources and staff necessary to handle requirements and maintain strong service levels
  • Maintained front office cleanliness and organized supplies to increase productivity
  • Handled payment processing and provided customers with receipts and proper bills and change
  • Oversaw office inventory by restocking supplies and submitting purchase orders
  • Communicated with outside offices to obtain records and transfer files for patient needs
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times
  • Filling in from time to time in the finance department as a billing clerk

Front Office Receptionist

Shebourne Farms Ltd
Kitwe, Zambia
02.2015 - 01.2016
  • Following up on debts and ensuring that they are paid accordingly.
  • Operating using Opera to conduct the day-to-day proceedings of the job.
  • Maintained accurate records of all transactions for audit purposes.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Handled customer complaints professionally and courteously while striving to resolve issues satisfactorily.
  • Verified reservations made through telephone calls or online sources prior to arrival date.
  • Ensured that all front desk areas were kept clean and organized at all times.
  • Computed bills collected payments and made change for guests.
  • Checked identification when necessary, before issuing room keys or access cards to visitors.
  • Performed daily checkouts for departing guests according to hotel guidelines.
  • Updated computerized records related to reservations, arrivals and departures, special requests from customers.
  • Verified customer credit to establish payment method for accommodations.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Compiled statistical data on occupancy rates for monthly reports.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.
  • Answered inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions.

Cashier

Quicksave Ltd
Ndola, Zambia
05.2012 - 10.2014
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Verified customer identification for alcohol, or tobacco purchases.
  • Processed refunds for worn, damaged, and broken merchandise.
  • Directed cleaning, trash removal, and sanitation procedures to keep the aisles and register area organized.
  • Handled credit applications from customers, liaised with the credit manager for approvals and account setup, and processed credit card payments.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Checked personal identifications during alcohol and tobacco sales.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.

Agent

Nsobe Game Camp
Ndola, Zambia
12.2010 - 03.2012
  • Responded promptly to customer service calls and inquiries from diverse groups of individuals.
  • Reported regularly to senior management on client activity and business development progress.
  • Collected customer feedback, and made process changes to exceed customer satisfaction goals.
  • Collaborated with individuals through meetings and conference calls.
  • Expanded the client list by compiling information on potential clients to contact.
  • Developed and maintained a thorough knowledge of regulatory, departmental, and company policies.
  • Oriented and trained new staff members in job duties and corporate procedures.
  • Collaborated with various departments and new customers on product offerings.
  • Developed marketing plans to assist in growing business opportunities.
  • Discussed policy features with customers and assisted in choosing the best option for individual needs.
  • Organized customer databases and records.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.

Education

CERTIFICATE - Professional Ethics

CORPERATE FINANCE INSTITUTE (CFI)
01-2022

CERTIFICATE - Accounting Fundamentals

CORPERATE FINANCE INSTITUTE (CFI)
01-2022

CERTIFICATE - Reading Financial Statements

CORPERATE FINANCE INSTITUTE (CFI)
01-2022

Certificate - Information Technology And Communications

INFO-NET SYSTEMS LTD
Zambia
01-2012

Some College (No Degree) - Certificate in Small Business Management

The Career Academy
Melbourne, VIC

Skills

  • Training and development
  • Account follow-up
  • Submission of medical claims
  • Operations support
  • Understanding medical coding
  • Data security procedures
  • ICD-10 coding
  • Data entry accuracy
  • Recordkeeping proficiency
  • Administrative skills
  • Conflict management skills
  • Multitasking
  • Office supplies ordering
  • Fire Warden
  • OHS Officer
  • Diary management
  • Effective communication

Affiliations

  • OHS Officer
  • Fire Warden

Languages

English
Full Professional

Working Rights

Yes

References

  • Chulu Chansa, +260965173060, +260955709109, Sherbourne Farms Hotel Manager
  • Lynn Fube, +260977432883, Clinic Manager – Mary Begg Health Services
  • Emma Robinson, +61410025347, Clinical Services Manager - Access Wellbeing Services
  • James Flaherty, +61404145506, Business Executive - Access Wellbeing Services

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