Summary
Overview
Work History
Education
Skills
Timeline
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Maja Briggs

Kensington,VIC

Summary

Talented hospitality team member with a strong background in front-of-house and customer service. Works great with team members and customers, able to handle customer complaints respectfully and professionally. Versed in cleaning and sanitation, as well as, restocking and dining room management. Detail-oriented team player with strong organizational skills. Able to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

RESTAURANT FRONT OF HOUSE MEMBER

BURRITO BAE
10.2023 - Current
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Greeted and served customers, checking in half way through their dining experience to guarantee satisfaction
  • Prepared and plated food and served it to customers

CASHIER

InnerWest Swedish Baker
01.2021 - Current
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Answered questions about store policies and addressed customer concerns.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Plating and presenting food

KITCHENHAND

InnerWest Swedish Baker
01.2021 - 04.2022
  • Followed food safety practices and sanitation guidelines.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
  • Maintained proper food storage procedures to preserve ingredient freshness while minimizing risks of contamination or spoilage.
  • Increased productivity within the kitchen through proactive identification of process improvements and implementing changes where needed.

RETAIL ASSISTANT

Groovers Anonymous Vintage & Preloved Clothing
01.2018 - 01.2020
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

KITCHEN ASSISTANT

Cajun Kitchen
01.2018 - 01.2020
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Assisted in setting up and breaking down kitchen stations.
  • Developed strong communication skills by coordinating effectively with front-of-house staff during busy shifts.
  • Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.

Education

SECONDARY SCHOOL - VCE

Mount Alexander College
02.2024

Skills

  • Excellent customer service
  • Organisation
  • Leadership & Management
  • Patience
  • Problem-Solving
  • Strong work ethic
  • Numeracy skills - competant with handling money
  • Strong & effective communication
  • Time management
  • Responsible and reliable
  • Strong team player and able to thrive in a team environment
  • Meal Preparation
  • Food Running
  • Team Leadership
  • Customer Needs Assessment
  • POS Terminal Operation
  • Handling Complaints
  • Workstation Setup and Breakdown

Timeline

RESTAURANT FRONT OF HOUSE MEMBER

BURRITO BAE
10.2023 - Current

CASHIER

InnerWest Swedish Baker
01.2021 - Current

KITCHENHAND

InnerWest Swedish Baker
01.2021 - 04.2022

RETAIL ASSISTANT

Groovers Anonymous Vintage & Preloved Clothing
01.2018 - 01.2020

KITCHEN ASSISTANT

Cajun Kitchen
01.2018 - 01.2020

SECONDARY SCHOOL - VCE

Mount Alexander College

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