Maja Flavell
Yarra Glen,Australian Capital Territory
Summary
Dependable and enthusiastic hospitality professional with a strong foundation in customer service, team leadership, and organisation. Demonstrates exceptional work ethic, effective communication, and time management abilities to operate successfully in fast paced environments. Known for creativity and resourcefulness in problem-solving while fostering confidence and collaboration within teams.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Front of House Team Member
Yarra Valley Grand Hotel, AVC
Yarra Glen, VIC
2025.10 - Current
- Carried out day-to-day duties accurately and efficiently.
- Maintained high standards of customer service during peak times.
- Coordinated seating arrangements for efficient restaurant management.
- Created memorable customer experiences through attentive, responsive service.
Cafe Team Member
Yarra Valley Chocolaterie
Yarra Glen, VIC
2025.10 - Current
- Hosted on busy weekend shifts when queue's frequently exceeded 50 people; organising coordination of seating arrangements and availability for smooth and successful service.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Regularly communicated with kitchen and counter staff to maintain smooth front of house operations, minimising potential service delays.
Senior Front of House Assistant
Bird I'th Hand
Manchester, Greater Manchester
2018.01 - 2025.09
- 7 years bar and waitress experience.
- Excellent interpersonal skills and confidence interacting with the public, with the ability to address issues quickly and effectively when required.
- Coordinated with team members, ensuring seamless front of house operations.
Receptionist
YHA
Manchester, Greater Manchester
2024.08 - 2025.02
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Managed bookings and check ins/out seamlessly.
- Assigned new bookings to the calendar and organised room allocations according to the requirements of the guest.
Core Team Member
Pear Tree Inn
Norwich, Norfolk
2021.01 - 2023.08
- Well-loved core team member and longest serving
staff member during my university career, being trusted to run pub operations independently. - Demonstrated respect, friendliness and willingness to help wherever needed, opening and closing for service and managing stock count to exceptional standards.
Education
Bachelor of Science - Environmental Sciences
University of East Anglia
Norwich, United Kingdom 2020.09 - 2023.07
A-Levels - Geography, Biology and Sociology
Urmston Grammar School
Manchester, United Kingdom 2018.09 - 2020.07
Skills
- Communication
- Confidence
- Creativity
- Customer Service
- Organisation
- Problem Solving
- Resourcefulness
- Team Leadership
- Time Management
- Work Ethic
Certification
RSA
Affiliations
- Volleyball: University Team Captain and Social secretary 2022-2023
- Hiking: Climbed mountains across India, Philippines, and Thailand.
- Travel: Explored 30+ countries
References
References available upon request.
Visa
Working Holiday (subclass 417)
Valid until October 2026
Timeline
Front of House Team Member
Yarra Valley Grand Hotel, AVC
2025.10 - Current
Cafe Team Member
Yarra Valley Chocolaterie
2025.10 - Current
Receptionist
YHA
2024.08 - 2025.02
Core Team Member
Pear Tree Inn
2021.01 - 2023.08
Bachelor of Science - Environmental Sciences
University of East Anglia
2020.09 - 2023.07
A-Levels - Geography, Biology and Sociology
Urmston Grammar School
2018.09 - 2020.07
Senior Front of House Assistant
Bird I'th Hand
2018.01 - 2025.09