Maja Kolonja
NORTH WOLLONGONG,NSW
Summary
Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence.
Committed and hardworking; with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Friendly and reliable; offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier/Medical Receptionist (Part-Time)
Denison Clinic
10.2022 - Current
- Operated cash register to record transactions accurately and efficiently.
- Identified and resolved discrepancies and errors in customer accounts.
- Welcomed customers and helped determine their needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Tallied cash drawer at beginning and end of each work shift.
- Worked closely with shift manager to solve problems and handle customer concerns.
Support Worker
Dignity Ltd
Wollongong, NSW
02.2021 - 02.2023
- Promoted community integration by providing extensive physical, emotional and social support.
- Helped individuals to provide education and understanding of available social services.
- Liaised with community members, recommending resources and programs.
- Maintained professional and productive working relationships with community leaders and organizations to promote teamwork and boost rapport.
- Facilitated referrals to community resources and services to meet needs of individuals and families.
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
Education
Bachelor of Arts - International Studies
University of Wollongong
Wollongong, NSW11.2012
Skills
- Cleaning and Sanitizing
- Till Counting
- Stocking and Replenishing
- Money Handling
- Cash Management
- Issue Resolution
- Time Management Skills
- Verbal and Written Communication
- Identification Checks
- Customer Service Excellence
- Conflict Resolution
- Transaction Balance Sheets
Certification
Psychological first aid
Drivers license
First aid
Hobbies
Hiking
Languages
Serbian
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier/Medical Receptionist (Part-Time)
Denison Clinic
10.2022 - Current
Support Worker
Dignity Ltd
02.2021 - 02.2023
Bachelor of Arts - International Studies
University of Wollongong
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