Majed El-Benni
Casula
Summary
Motivated and adaptable professional with 5+ years of diverse experience across IT support, customer service, and hands-on operational roles. Skilled at solving technical problems, working under pressure, and collaborating with teams in fast-paced environments. Known for reliability, strong work ethic, and a willingness to take on new challenges. Looking to contribute to a growing organization while continuing to develop technical and business skills.
Overview
8
8
years of professional experience
Work History
IT Helpdesk Officer
XYZ Technologies
08.2023 - 04.2025
- Resolved technical issues for end-users, ensuring minimal downtime and improved user satisfaction.
- Provided remote support via ticketing system, efficiently managing multiple inquiries simultaneously.
- Documented troubleshooting procedures and created knowledge base articles for future reference.
- Trained junior staff on software applications and hardware configurations to enhance team performance.
Warehouse Storeperson
Startrack Aus Post
05.2020 - 06.2023
- Operated pallet jacks to efficiently transport goods within warehouse.
- Maintained accurate inventory records using warehouse management systems.
- Assisted in receiving shipments, verifying contents against purchase orders.
- Implemented safety procedures to ensure compliance with health regulations.
Airport Baggage Handler
Swissport
03.2017 - 03.2019
- Operated baggage handling equipment to ensure timely and efficient processing of luggage.
- Collaborated with team members to maintain a safe and organized work environment.
- Conducted routine inspections of baggage handling machinery for optimal performance.
- Assisted in loading and unloading luggage from aircraft while adhering to safety protocols.
Education
Bachelor - IT
Western Sydney University
Bankstown, NSW10-2026
Skills
- Escalation procedures
- Remote support
- Software installation
- Security protocols
- Time management
- Safety awareness
- Heavy lifting proficiency
- Physical strength
Timeline
IT Helpdesk Officer
XYZ Technologies
08.2023 - 04.2025
Warehouse Storeperson
Startrack Aus Post
05.2020 - 06.2023
Airport Baggage Handler
Swissport
03.2017 - 03.2019
Bachelor - IT
Western Sydney University
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