Majella Mannan
Raymond Terrace
Summary
I am a dynamic and detail-oriented Pharmacy Assistant at Blooms The Chemist. My objective is to become a member of a team that utilises and values my current experience and skills whilst i continue to grow both personally and professionally. I demonstrate remarkable skills in POS system operations and have exceptional customer service. My key personal traits are being a reliable, honest team player, being adaptable in fast paced environments and consistently meeting deadlines contributing to team success.
Overview
18
18
years of professional experience
Work History
Pharmacy Assistant- Stock Control
Peter Green
05.2024 - Current
- Answering telephones and emails providing information about order status, pharmacy procedures and general office enquiries. Delivering outstanding customer service through active listening skills.
- Using POS system to process sales, returns, and online orders.
- Register operations, reconciliations and banking. Counting money daily.
- Careful attention to detail- Receiving stock, unpacking, balancing invoices & recording any stock discrepancies accordingly.
- Checking pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Strong organisational skills storing and rotating stock. Stocking merchandise and organising shelves, racks and bins for optimal appearance and accessibility.
- Exceptional time management skills needing to prioritise tasks and meeting deadlines for re-ordering.
- Identifying and resolving issues of damaged/faulty/returned goods. Giving approval for refunds whilst adhering to company policies and prioritising customer satisfaction.
- Stocktake.
- Greeting customers and responded to questions with friendly, knowledgeable assistance. Including customer complaints & resolution.
- Scheduling appointments accurately.
- Demonstrating professionalism and empathy when handling sensitive patient situations, always keeping confidentiality.
- Ordering of stationary & general office supplies.
- S2 & S3 customer service.
Retail Assistant
Nola Turnbull
12.2006 - 03.2014
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Managed cash register operations to ensure accurate financial transactions.
Education
Year 12 Certificate -
Melville High School
Kempsey 01-2010
Year 10 Certificate -
St Pauls College
Kempsey 01-2008
Skills
- Work ethic and integrity
- Loyal, reliable and honest
- POS system operation
- Processing payments
- Cash handling and management
- Answering customer enquiries
- Data entry & filing
- Verifying orders
- Organising supplies
- Resolving complaints
- Time management skills
Timeline
Pharmacy Assistant- Stock Control
Peter Green
05.2024 - Current
Retail Assistant
Nola Turnbull
12.2006 - 03.2014
Year 12 Certificate -
Melville High School
Year 10 Certificate -
St Pauls College
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