Summary
Work History
Education
Skills
Reference
Timeline
CustomerServiceRepresentative

Gaganpreet Kaur

Saint Albans,VIC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Work History

Customer Service Representative

Indian Hut
05.2023 - 07.2023
  • obtaining supplies of products and assembling bags, package folders and cartons
  • packing containers and bags with products, and counting, weighing and measuring amounts and adjusting quantities
  • wrapping protective material around products, sealing bags and containers, and attaching pre-printed labels
  • counting and placing bags and packages onto trays and racks
  • recording information such as numbers, weight, times and dates
  • monitoring the filling of containers and adjusting machines to maintain volume and seal quality
  • monitoring the supply and quality of containers
  • checking the cleanliness of fruits and vegetables.
  • Mopping the floor at the end of shift
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Sought ways to improve processes and services provided.
  • Promptly responded to inquiries and requests from prospective customers.

Commercial Cleaner

Coastal Clean
05.2023 - 07.2023

- Empty, clean all waste containers

- Hand dust and wipe clean all workplace furnishings, files, fittings, paneling and window sills

- Damp wipe and buff all glass furniture

- Remove waste paper and garbage from the building to designated area

-Empty and clean ash trays

- Clean and buff tile floor services

- Remove all finger marks and stains from vertical surfaces

- Vacuum all rugs and carpeted areas

-Maintained clean, neat and professional entrances.

-Cleaned restrooms, including urinals and toilets, sinks, counters and mirrors.

  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained clean, neat, and professional entrances.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maintained floor cleaning and waxing equipment.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.

Education

Diploma - Digital Marketing

Digital Marketing
Dee Force Academy
2021

Govt Senior Secondary
Batala
2022

Skills

  • Order picking and processing
  • Safety regulations expert
  • Organized
  • Safety procedures
  • Team development
  • Excellent time management
  • Physically fit and agile
  • Safety-conscious
  • Self-motivated
  • Dependable and reliable
  • Capable of heavy lifting
  • Strong team player
  • Fast learner
  • Customer Service
  • Order Processing
  • Time Management
  • Understanding Customer Needs
  • Order and Refund Processing
  • Team Development
  • Managing Multiple Tasks
  • Retail Sales Customer Service
  • Report Preparation
  • Staff Training
  • Microsoft Word
  • Microsoft PowerPoint
  • Customer Relations
  • Account Management
  • Credit Card Payment Processing
  • Active Listening
  • Microsoft Excel
  • Report Transcription
  • Report Creation

Reference

Parneet Kaur - 0451107865 coastal clean manger

Timeline

Customer Service Representative

Indian Hut
05.2023 - 07.2023

Commercial Cleaner

Coastal Clean
05.2023 - 07.2023

Diploma - Digital Marketing

Digital Marketing

Govt Senior Secondary
Gaganpreet Kaur